Are PPI calls genuine?

Annie Shaw / 22 June 2016

Annie Shaw answers a question from a reader who wonders if the PPI calls she is receiving are genuine or scams.


Out of the blue I received a £60 refund from Tesco Bank, with an explanation that it was for PPI mis-selling. A day or two later I received a plausible call from a firm in Leeds, asking for my details and the names of any banks I’d used – which I refused to give. 

I’ve since received many calls of this nature and don’t know whom to trust.

Eight signs that you've been a victim of identity theft.


Do not trust these calls – which are invariably from marketing companies or, worse, fraudsters. If they are genuine they will already know your details. They will also have your address and can write to you if necessary. Never give out any personal details over the phone, even those that are publicly available, as fraudsters can piece information together to complete your profile. You may also be unintentionally giving them consent to call you – and to sell your number to others. Don’t even talk to them; simply hang up.

Companies that cold call can no longer conceal their phone numbers, to make it easier to report them, but nuisance calls are unlikely to stop.

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The opinions expressed are those of the author and are not held by Saga unless specifically stated.

The material is for general information only and does not constitute investment, tax, legal, medical or other form of advice. You should not rely on this information to make (or refrain from making) any decisions. Always obtain independent, professional advice for your own particular situation.