You may buy an extended warranty to ensure you’ll get a refund or repair if things go wrong, but you’re actually entitled to those without one.
The Consumer Rights Act 2015 covers goods up to six years (five in Scotland) if the product is not fit for purpose and of satisfactory quality during its expected life span.
Up to 30 days after purchase you can get an immediate refund on faulty goods; up to six months later you can claim repair, replacement or refund; up to six years later you may be entitled to some money back.
Tell the retailer (not manufacturer) you’re entitled to repair or replacement under the Act. If you need help, contact citizensadvice.org.uk (03454 040506).
Find out more about how the Consumer Rights Act 2015 protects you...
The law is not totally clear
Do bear in mind the words ‘expected life span’, as this is where the law is not transparent. The expected life span of a £25 toaster will be shorter than, say, a £500 washing machine. An extended warranty avoids arguments about that.
Another problem with relying solely on consumer rights can be the wait for the retailer to comply. Warranties can cover accidental damage too.
You don’t have to buy from the retailer. Try compareextendedwarranties.co.uk to find the best deal. Or take out a warranty to cover several appliances – from £10 to £20 a month, or simply add cover to your home contents insurance instead.
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The material is for general information only and does not constitute investment, tax, legal, medical or other form of advice. You should not rely on this information to make (or refrain from making) any decisions. Always obtain independent, professional advice for your own particular situation.