AIR TRAFFIC CONTROL INCIDENT
Following a technical issue affecting the UK's air traffic control system on 8 September 2026, some flights to and from the UK have been delayed or cancelled. While the issue has now been resolved, some travellers may continue to experience disruption as airlines work to restore normal schedules.
If your travel plans are affected, here's what you need to know.
If you're due to travel
If your flight has been delayed or cancelled, contact your airline, tour operator or travel provider before travelling to the airport.
Your airline or travel provider is responsible for providing information about your travel arrangements and, where applicable, offering alternative travel arrangements or a refund.
For information on your rights if your flight is delayed or cancelled, visit the UK Civil Aviation Authority website.
If you're already abroad
If you're currently overseas and your return journey is affected, contact your airline, tour operator or travel provider first. They are best placed to help with rebooking flights and arranging your return home.
If you're unable to return home as planned because of this disruption, your Saga Travel Insurance policy will automatically extend at no extra cost until you're able to return home. You should return as soon as suitable travel arrangements become available.
Travel insurance cover
Depending on your level of cover, your policy may include benefits for events such as:
- Delayed departure
- Missed departure
- Cancellation
- Trip abandonment
Please note that airlines, tour operators and travel providers are responsible for assisting customers affected by flight disruption in the first instance. If you later need to make a claim under your travel insurance policy, we'll ask you to provide details of any compensation, refund or alternative arrangements offered by your travel provider.
Delayed Flight Assistance
Customers with a Standard or Plus policy who registered their flight before travelling may be eligible for Delayed Flight Assistance.
Where available, this service can provide access to an airport lounge or a cash alternative if your flight is significantly delayed.
Frequently asked questions
If your flight has been cancelled, contact your airline or tour operator directly. They can explain your options, which may include a refund or alternative travel arrangements.
In many cases, yes. A delay does not necessarily mean your flight will be cancelled. However, we recommend checking directly with your airline before travelling to the airport.
Your airline or tour operator should be your first point of contact. Many providers offer the latest information and rebooking options through their website or mobile app.
Keep copies of any emails or messages from your airline or travel provider and retain receipts for any additional expenses you incur as a result of the disruption, such as accommodation, meals or transport.
If your plans change before you travel, please contact us to discuss whether your existing policy remains suitable for your new arrangements.
If your airline or tour operator cancels your travel arrangements, they will explain your available options. If your trip has not been cancelled, we recommend checking with your travel provider before making any decision to cancel your plans.
