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MORE ABOUT THE HOME INSURER

The details of our panel of insurers and their contact details should you need to make a claim are shown in the table below. Also shown are the complaints contact details for these underwriters if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.

Home insurance

Insurer details Need to make a claim? Complaints details

Acromas Insurance Company Limited

Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and The New India Assurance Company Limited, 36 Leadenhall Street, London, EC3A 1AT (Company No. FC4325).

Acromas Insurance Company Limited is a wholly owned subsidiary of Saga Group plc. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: 3 Pancras Square, London N1C 4AG.

The New India Assurance Company Limited is authorised and regulated by the Insurance Regulatory & Development Authority (IRDA) of India. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.

Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

0800 096 2457

Lines are open:
Monday to Friday 8am-6pm
Saturday 9am-12.30pm

An emergency out of hours service for claims is available on the same telephone number.

Claims Customer Care Department
Saga Claims
PO Box 251
SR7 1BJ
Telephone: 0800 096 1488
Email: technicalclaims@saga.co.uk

Ageas

Ageas Insurance Limited. Registered in England No: 354568.

Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA.

Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 092 8984

+44 2380 313160 from abroad

Customer Service Advisor
Ageas Insurance Limited
Ageas House
Templars Way
Eastleigh
Hampshire, SO53 3YA
Telephone: 0800 092 8984
Email: csa.uk@ageas.co.uk

Covea

Covea Insurance plc. Registered in England and Wales No: 613259, Registered Office: Norman Place, Reading, RG1 8DA

Covea Insurance plc, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 096 0466

+44 2920 320 890 from abroad

Lines are open:
Monday to Friday 8am-6pm

An emergency out of hours service for claims is available on the same telephone number.

2 Norman Place
Reading
Berkshire, RG1 8DA
Telephone: 0800 096 0466
Email: via website www.coveainsurance.co.uk

GEO Underwriting Limited

Geo Personal Lines

The authorised insurer is Royal & Sun Alliance Insurance Ltd Royal & Sun Alliance number 93792. Registered Office: St Mark’s Court, Chart Way, Horsham, West Sussex RH12 1XL.

It is arranged by Geo Personal Lines, a trading style of Midas Underwriting Limited. Midas Underwriting Ltd.

Registered Office: Quay Point, Lakeside Boulevard, Doncaster, South Yorkshire, DN4 5PL. Registration No. 4040230.

Authorised and regulated by the Financial Conduct Authority. FCA Register No. 303525.

Royal & Sun Alliance Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Royal & Sun Alliance Ltd is on the Financial Services Register, registration number 202323.

0800 092 0111

Alternatively you can e-mail:
SagaClaims@davies-group.com.

In writing:
Davies Group Ltd
PO Box 800,
Elland, HX1 9ET.

Davies Group Ltd
PO Box 3097,
Stoke on Trent,
ST4 9DN
Email: Customer.Care@davies-group.com

Highway Insurance Company Limited

LV= and Liverpool Victoria are registered trademarks of Liverpool Victoria Financial Services Limited and LV= and LV= Liverpool Victoria are trading styles of the Liverpool Victoria group of companies.

Highway Insurance Company Limited, registered in England and Wales number 3730662 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, register number 202972.

Registered address: 57 Ladymead, Guildford, GU1 1DB. Tel. 0330 1239970.

0800 096 5657
Complaints
LV Brentwood,
PO Box 9104,
Bournemouth,
BH1 9DB.
Telephone: 0800 096 5116

Integra

For policies that started on or before 30 June 2023, this insurance is underwritten by:

HDI Global Specialty SE UK Branch. Registered office: Roderbruchstraße 26, 30655 Hannover, Germany.

Registered in Germany. Registered number: HRB 211924, administered by Integra Insurance Solutions Ltd Registered office: Currer House, Currer Street, Bradford, BD1 5BA.

Registered in England and Wales. Registered number: 06760260.

HDI Global Specialty SE UK Branch is authorised by Bundesanstalt für inanzdienstleistungsaufsicht and authorised and subject to limited regulation by the Financial Conduct Authority.

Integra Insurance Solutions Ltd is authorised and regulated by the Financial Conduct Authority.

For policies that started on or after 1 July 2023, this insurance is underwritten by:

Accredited Insurance (Europe) Limited – UK Branch. Registered office: 71 Fenchurch Street, London, EC3M 4BS. Registered in United Kingdom. Registered number: BR021362, administered by Integra Insurance Solutions Ltd. Registered office: Currer House, Currer Street, Bradford, BD1 5BA. Registered in England and Wales. Registered number: 06760260.

Accredited Insurance (Europe) Limited – UK Branch (UK Establishment Number: BR021362; FRN:608422) is the UK Branch of Accredited Insurance (Europe) Limited which is incorporated in Malta (Company number: C59505) with limited liability and with its Registered Office and principal place of business at Development House, St Anne Street, Floriana, FRN 9010 Malta.

Authorised and regulated by the Malta Financial Services Authority. Authorised by the Prudential Regulation Authority and with deemed variation of permission. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.

The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Integra Insurance Solutions Ltd is authorised and regulated by the Financial Conduct Authority.

0800 151 0121

+44 1274 700 880 from abroad

Lines are open:
Monday to Friday 9am-5pm, excluding bank holidays.

Complaints Department
Integra Insurance Solutions Ltd
Currer House
Currer Street
Bradford, BD1 5BA
Telephone: 0800 074 8023

Lloyds Bank General Insurance Limited

Registered in England No: 204373. Registered Office: 25 Gresham Street, London EC2V 7HN.

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 015 8354

Lines are open:
Monday to Friday 8am-6pm
Saturday 9am-1pm

An emergency out of hours service for claims is available on the same telephone number.

Customer Care
Lloyds Bank General Insurance Limited
Tredegar Park
Newport, NP10 8SB
Telephone: 0800 015 5591

PEN Underwriting

For policies purchased before 1st November 2020, this insurance is underwritten by a consortium of the following leading insurers:

Fairmead Insurance Limited

(Registered number: 00423930) is registered in England and Wales at 57 Ladymead, Guildford, Surrey, GU1 1DB. Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

ERGO Versicherung AG (UK Branch)

ERGO Versicherung AG, UK Branch (Registered number: BR016401) is registered in England and Wales at Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. ERGO Versicherung AG is a German insurance company authorised by the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht) and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of ERGO Versicherung AG, UK Branch’s regulation by the Financial Conduct Authority and Prudential Regulation Authority are available on request.

YOU can check these details with the Financial Conduct Authority either on their website at www.fca.org.uk or by calling them on 0800 111 6768.

Fairmead Insurance Limited (Register number 202050) and Ergo Insurance Limited (Register number 602490). Please note that the liability of Insurers is several and not joint and is limited solely to the extent of their individual proportions. The Insurers are not responsible for the subscription of any cosubscribing Insurer or any other Insurer or co-Insurer who for any reason does not satisfy all or part of its obligations. Details of each Insurers proportionate liability will be provided upon request.

For policies purchased on or after 1st November 2020, this insurance is underwritten by:

Fairmead Insurance Limited

Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Fairmead Insurance Limited is part of the Liverpool Victoria General Insurance Group.

0800 096 5760

+44 3301 026 805 from abroad

Lines are open:
Monday to Friday 8am-8pm

An emergency out of hours service for claims is available on the same telephone number.

Pen Complaints
Spectrum Building
55 Blythswood Street
Glasgow
G2 7AT
e-mail: PrestonClaims@directgroup.co.uk

Prestige

Prestige Underwriting Services Limited administer policies on behalf of Aviva Insurance Limited. Prestige Underwriting Services Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 307105.

Registered in Northern Ireland under Company Registration Number NI031853. Registered Office: 10 Governors Place, Carrickfergus, County Antrim, BT38 7BN.

Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202153. Registered in Scotland, Number 2116. Registered office: Pitheavlis, Perth, PH2 0NH.

0800 434 6301

+44 3301 026 805 from abroad

Lines are open:
Monday to Friday 9am-5pm

An emergency out of hours service for claims is available on the same telephone number.

Complaints Department
Prestige Underwriting Services Limited
The Lanyon Building
10 North Derby Street
Belfast, BT15 3HL
Telephone: 0800 434 6301
Email: complaints@prestigeunderwriting.co.uk

Royal & Sun Alliance

Royal & Sun Alliance Insurance Ltd (No. 93792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 027 1357

+44 1245 597 217 from abroad

Lines are open:
Monday to Friday - 8am-6pm
Saturday - 9am-1pm

An emergency out of hours service for claims is available on the same telephone number.

RSA Home Claims
P.O Box 256
Wymondham, NR18 9DQ
Telephone: 0800 096 1110
Email: saga.claims@uk.rsagroup.com

Saga Home Emergency

If you have added Saga Home Emergency to your policy the insurer details are below.

Insurer details Need to make a claim? Complaints details

Inter Partner Assistance S.A.

Inter Partner Assistance S.A., which is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.

Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.

0800 092 1426

Or +44 1737 334 269 from abroad

Customer Relations, Home Emergency,
Inter Partner Assistance S.A,
The Quadrangle, 106-118 Station Road
Redhill,
Surrey, RH1 1PR UK
Telephone: 01737 815 913
Email: homeemergencycomplaints@axa-assistance.co.uk

Legal Expenses

If you have added Legal Expenses to your policy the insurer details are below.

Insurer details Need to make a claim? Complaints details

For legal expenses that started on or before 9 June 2023:

 

Acromas Insurance Company Limited

Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and AmTrust Europe Limited, Market Square House, St James's Street, Nottingham, NG1 6FG, registered in England and Wales Company No. 1229676.

Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: 3 Pancras Square, London N1C 4AG.

AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Reference Number 202189).

0800 141 3321

or +44 1303 206 010 from abroad

Online Safety Support Service:
0800 014 6460

Arc Legal Assistance Ltd
PO Box 8921
Colchester, CO4 5YD
Telephone: 01206 615 000
Email:
customerservice@arclegal.co.uk

For legal expenses that started on or after 10 June 2023:

 

RAC Insurance Ltd

RAC Motoring Services (310208) and underwritten by RAC Insurance Ltd (202737). Registered in England and Wales; Registered Offices: RAC House, Brockhurst Crescent, Walsall WS5 4AW. RAC Motoring Services is authorised and regulated by the Financial Conduct Authority.

RAC Insurance Ltd is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 302 9774

or +44 191 911 6402 from abroad

Online Safety Support Service:
0800 302 9018

Legal customer care
RAC Insurance Limited
Great Park Road
Bradley Stoke,
Bristol, BS32 4QN
Telephone: 0800 302 9774
Email:
legalcustomercare@rac.co.uk

Personal belongings cover

If you have added Personal Belongings cover, this is underwritten by the insurer of your Saga Home Insurance policy.