Insurer details

Need to make a claim?

Complaints details

Acromas Insurance Company Limited

Acromas Insurance Company Limited, 57-63
Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and The New India Assurance Company Limited, 36 Leadenhall Street, London,   EC3A 1AT (Company No. FC4325). Acromas Insurance Company Limited is a wholly owned subsidiary of Saga Group plc. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: Enbrook Park, Sandgate, Folkestone, Kent,

CT20 3SE. The New India Assurance Company Limited is authorised and regulated by the Insurance Regulatory & Development Authority (IRDA) of India. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

0800 096 2457

Lines are open 8am - 6pm Monday to Friday, 9am - 12.30pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

Claims Customer Care Department
Saga Home Insurance Claims
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 0800 096 1488
Email: technicalclaims@saga.co.uk

Ageas

Ageas Insurance Limited. Registered in England No: 354568. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Customer Service Advisor
Ageas Insurance Limited
Ageas House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire, SO53 3YA
Telephone: 0800 092 8984
Email: csa.uk@ageas.co.uk

AXA Insurance Plc

AXA Insurance UK plc. Registered in England No: 78950. Registered Office: 5 Old Broad Street, London, EC2N 1AD.
A member of the AXA Group of Companies. AXA Insurance UK plc, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 092 3288
+44 1524 589 537 from abroad

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

AXA Insurance
PO Box 97
Lancaster, LA3 1WG
Telephone: 0800 092 3288
Email: householdcomplaints@axa-insurance.co.uk

Co-Operative Insurance Limited

CIS General Insurance Limited. Registered in England and Wales No: 29999R. Registered Office: Miller Street, Manchester, M60 0AL. CIS General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 092 3437

Lines are open 8am - 8pm Monday to Friday, 8am - 6pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

Central Customer Relations Unit
CIS
Miller Street
Manchester, M60 0AL
Telephone: 0800 302 9006

Covea

Covea Insurance plc. Registered in England and Wales No: 613259, Registered Office: Norman Place, Reading, RG1 8DA. Covea Insurance plc, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 096 0466
+44 2920 320 890 from abroad

Lines are open 8am - 6pm Monday to Friday. An emergency out of hours service for claims is available on the same telephone number.

Covea Insurance PLC
2 Norman Place
Reading
Berkshire, RG1 8DA
 Telephone: 0800 096 0466
Email: via website www.coveainsurance.co.uk

GEO Underwriting Limited

The authorised insurer is Argo Direct Limited of Exchequer Court 33 St Mary Axe EC3A 8AA, Company number: 04019569 on behalf of ArgoGlobal SE (ROC Company ID: SE 2). It is arranged by Geo Personal Lines, a trading name of Geo Underwriting Services Limited. Argo Direct Limited (reference number 305561) and Geo Underwriting Services Limited (reference number 308400) are authorised and regulated by the Financial Conduct Authority. ArgoGlobal SE are authorised by the Malta Financial Services Authority to carry out General Insurance Business under the Insurance Business Act 1998, also authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 092 0111

Alternatively you can e-mail household@geounderwriting.com.

Customer Relations Team
Geo Personal Lines
Quay Point
Lakeside Boulevard
Doncaster, DN4 5PL
Telephone: 0800 092 0111

HDI Global Specialty SE UK Branch. Registered office: Roderbruchstraße 26, 30655 Hannover, Germany. Registered in Germany. Registered number: HRB 211924, administered by Integra Insurance Solutions Ltd. Registered office: Currer House, Currer Street, Bradford, 
BD1 5BA. Registered in England and Wales. Registered number: 06760260. HDI Global Specialty SE UK Branch is authorised by Bundesanstalt für  inanzdienstleistungsaufsicht and authorised and subject to limited regulation by the Financial Conduct Authority. Integra Insurance Solutions Ltd is authorised and regulated by the Financial Conduct Authority.

+44 1274 700 880 from abroad

Lines are open 9am - 5pm Monday to Friday, excluding bank holidays.

Fairmead Insurance Limited

Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.

0800 068 0275

If you would like to make a claim under the buildings or contents section of your policy call 0800 068 0275.

Fairmead Insurance Limited
Home Claims Department
PO Box 1429
Birmingham, B5 4UT
Telephone: 0800 068 0275

Lloyds Bank General Insurance Limited

Lloyds Bank General Insurance Limited. Registered in England No: 204373. Registered Office: 25 Gresham Street, London  EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 015 8354

Lines are open 8am - 6pm Monday to Friday, 9am - 1pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

Customer Care
Lloyds Bank General Insurance Limited
Tredegar Park
Newport, NP10 8SB 
Telephone: 0800 015 5591

PEN Underwriting

For policies purchased before 1st November 2020, this insurance is underwritten by a consortium of the following leading insurers:

Fairmead Insurance Limited (Registered number: 00423930) is registered in England and Wales at 57 Ladymead, Guildford, Surrey, GU1 1DB. Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

ERGO Versicherung AG, UK Branch (Registered number: BR016401) is registered in England and Wales at Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. ERGO Versicherung AG is a German insurance company authorised by the German Federal Financial Supervisory
Authority (Bundesanstalt für Finanzdienstleistungsaufsicht) and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of ERGO Versicherung AG, UK Branch’s regulation by the Financial Conduct Authority and Prudential
Regulation Authority are available on request.
YOU can check these details with the Financial Conduct Authority either on their website at www.fca.org.uk or by calling them on 0800 111 6768.

For policies purchased on or after 1st November 2020, this insurance is underwritten by:

Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB. Fairmead Insurance Limited is part of the Liverpool Victoria General Insurance Group.

0800 656 9924
+44 3301 026 805 from abroad

Lines are open 8am - 8pm Monday to Friday. An emergency out of hours service for claims is available on the same telephone number.

Pen Complaints
Spectrum Building
55 Blythswood Street
Glasgow
G2 7AT
e-mail: PrestonClaims@directgroup.co.uk             

Prestige

For policies with a cover start date before 1st September 2020

Prestige Underwriting Services Limited administer policies on behalf of Fairmead Insurance Limited. Prestige Underwriting Services Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 307105. Registered in Northern Ireland under Company Registration Number NI031853. Registered Office: 10 Governors Place, Carrickfergus, County Antrim, BT38 7BN.

Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.

For policies with a cover start date on or after 1st September 2020
Prestige Underwriting Services Limited administer policies on behalf of Aviva Insurance Limited. Prestige Underwriting Services Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 307105. Registered in Northern Ireland under Company Registration Number NI031853. Registered Office: 10 Governors Place, Carrickfergus, County Antrim, BT38 7BN.

Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the
Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register
number 202153. Registered in Scotland, Number 2116. Registered office: Pitheavlis, Perth, PH2 0NH.

0800 434 6301

Lines are open 9am - 5pm Monday to Friday. An emergency out of hours service for notification of new claims is available on the same telephone number.

Complaints Department
Prestige Underwriting Services Limited
The Lanyon Building
10 North Derby Street
Belfast, BT15 3HL
Telephone: 0800 434 6301
Email: complaints@prestigeunderwriting.co.uk

Royal & Sun Alliance

Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 027 1357
+44 1245 597 217 from abroad

Lines are open 8am - 6pm Monday to Friday, 9am - 1pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

The Saga Claims Manager
RSA Insurance
P.O Box 21561
Stirling, FK7 1AA
Telephone: 0800 096 1110
Email: saga.claims@uk.rsagroup.com 

Soteria Insurance Limited

Soteria Insurance Limited, registered in England No. 12698289 with registered address 2nd Floor Arndale House, 122a Market Street, Manchester, M4 3AG. Authorised and regulated by the Prudential Regulation Authority and regulated by the Financial Conduct Authority under register number 435022.

0800 092 3437

Lines are open Monday - Friday 8am - 8pm, Saturday 8am - 6pm.

An emergency out of hours service for claims is available on the same telephone number.

Insurer details

Need to make a claim?

Complaints details

Inter Partner Assistance SA UK Branch (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA firm register number is 202664. You can check this on the Financial Services Register by visiting the website www.fca.org.uk/register.

Customer Relations, Home Emergency,
Inter Partner Assistance SA,
The Quadrangle, 106-118 Station Road
Redhill,
Surrey, RH1 1PRUK
Telephone: 01737 815 913
Email: homeemergencycomplaints@axaassistance.co.uk

Insurer details

Need to make a claim?

Complaints details

Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and AmTrust Europe Limited, Market Square House, St James's Street,

Nottingham, NG1 6FG, registered in England and Wales Company No. 1229676. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: Enbrook Park, Sandgate, Folkestone, Kent,
CT20 3SE. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Reference Number 202189).

Personal Cybercrime Cover, Personal Identity Fraud and Social Media defamation:
Am Trust Europe Limited is the sole insurer.

Legal Expenses with Personal Cybercrime Cover is administered on behalf of the insurers by Arc Legal Assistance Ltd. Arc Legal Assistance Ltd is authorised and regulated by the Financial Conduct Authority. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Arc Legal Assistance Ltd
PO Box 8921
Colchester, CO4 5YD
Telephone: 01206 615 000
Email: customerservice@arclegal.co.uk