More about the insurer
The details of our panel of insurers and their contact details should you need to make a claim are shown in the table below. Also shown are the complaints contact details for these underwriters if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.
Insurer details |
Need to make a claim? |
Complaints details |
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Acromas Insurance Company Limited Acromas Insurance Company Limited, 57-63 CT20 3SE. The New India Assurance Company Limited is authorised and regulated by the Insurance Regulatory & Development Authority (IRDA) of India. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. |
0800 096 2457 Lines are open 8am - 6pm Monday to Friday, 9am - 12.30pm Saturday. An emergency out of hours service for claims is available on the same telephone number. |
Claims Customer Care Department |
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Ageas Ageas Insurance Limited. Registered in England No: 354568. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. |
0800 092 8984 +44 2380 313 160 from abroad |
Customer Service Advisor |
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AXA Insurance Plc AXA Insurance UK plc. Registered in England No: 78950. Registered Office: 5 Old Broad Street, London, EC2N 1AD. |
0800 092 3288 Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday. An emergency out of hours service for claims is available on the same telephone number. |
AXA Insurance |
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Co-Operative Insurance Limited CIS General Insurance Limited. Registered in England and Wales No: 29999R. Registered Office: Miller Street, Manchester, M60 0AL. CIS General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. |
0800 092 3437 Lines are open 8am - 8pm Monday to Friday, 8am - 6pm Saturday. An emergency out of hours service for claims is available on the same telephone number. |
Central Customer Relations Unit |
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Covea Covea Insurance plc. Registered in England and Wales No: 613259, Registered Office: Norman Place, Reading, RG1 8DA. Covea Insurance plc, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. |
0800 096 0466 Lines are open 8am - 6pm Monday to Friday. An emergency out of hours service for claims is available on the same telephone number. |
Covea Insurance PLC |
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Direct Group 3 - underwritten by UK General Insurance Ltd on behalf of Great Lakes Reinsurance (UK) SE and arranged by Direct Group UK General Insurance Ltd on behalf of Great Lakes Reinsurance (UK) SE, and arranged by Direct Group Limited. Great Lakes Reinsurance (UK) SE is registered in England No.SE000083. Registered Office: Plantation Place, 30 Fenchurch Street, London EC3M 3AJ. Great Lakes Reinsurance (UK) SE is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Direct Group Limited and UK General Insurance Limited are authorised and regulated by the Financial Conduct Authority. |
0800 302 9806 Claims opening times are Monday - Friday 9am - 5pm. Outside of these hours we transfer calls to our out-of hours provider. |
Customer Services Manager |
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GEO Underwriting Limited The authorised insurer is Argo Direct Limited of Exchequer Court 33 St Mary Axe EC3A 8AA, Company number: 04019569 on behalf of ArgoGlobal SE (ROC Company ID: SE 2). It is arranged by Geo Personal Lines, a trading name of Geo Underwriting Services Limited. Argo Direct Limited (reference number 305561) and Geo Underwriting Services Limited (reference number 308400) are authorised and regulated by the Financial Conduct Authority. ArgoGlobal SE are authorised by the Malta Financial Services Authority to carry out General Insurance Business under the Insurance Business Act 1998, also authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. |
0800 092 0111 Alternatively you can e-mail household@geounderwriting.com. |
Customer Relations Team |
| Integra
HDI Global Specialty SE UK Branch. Registered office: Roderbruchstraße 26, 30655 Hannover, Germany. Registered in Germany. Registered number: HRB 211924, administered by Integra Insurance Solutions Ltd. Registered office: Currer House, Currer Street, Bradford, |
0800 151 0121
+44 1274 700 880 from abroad Lines are open 9am - 5pm Monday to Friday, excluding bank holidays. |
Complaints Department Integra Insurance Solutions Ltd Currer House Currer Street Bradford, BD1 5BA Telephone: 0800 074 8023 |
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Fairmead Insurance Limited Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.
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0800 068 0275 If you would like to make a claim under the buildings or contents section of your policy call 0800 068 0275. |
Fairmead Insurance Limited |
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Lloyds Bank General Insurance Limited Lloyds Bank General Insurance Limited. Registered in England No: 204373. Registered Office: 25 Gresham Street, London EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. |
0800 015 8354 Lines are open 8am - 6pm Monday to Friday, 9am - 1pm Saturday. An emergency out of hours service for claims is available on the same telephone number. |
Customer Care |
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PEN Underwriting This insurance is underwritten by a consortium of the following leading insurers:- ERGO Versicherung AG, UK Branch (Registered number: BR016401) is registered in England and Wales at Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. ERGO Versicherung AG is a German insurance company authorised by the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht) and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of ERGO Versicherung AG, UK Branch’s regulation by the Financial Conduct Authority and Prudential Regulation Authority are available on request. YOU can check these details with the Financial Conduct Authority either on their website at www.fca.org.uk or by calling them on 0800 111 6768. Fairmead Insurance Limited (Register number 202050) and Ergo Insurance Limited (Register number 602490).
Please note that the liability of Insurers is several and not joint and is limited solely to the extent of their individual proportions. The Insurers are not responsible for the subscription of any cosubscribing Insurer or any other Insurer or co-Insurer who for any reason does not satisfy all or part of its obligations. Details of each Insurers proportionate liability will be provided upon request.
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0800 656 9924 Lines are open 8am - 8pm Monday to Friday. An emergency out of hours service for claims is available on the same telephone number. |
Pen Complaints |
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Prestige Prestige Underwriting Services Limited administer policies on behalf of Fairmead Insurance Limited. Prestige Underwriting Services Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 307105. Registered in Northern Ireland under Company Registration Number NI031853. Registered Office: 10 Governors Place, Carrickfergus, County Antrim, BT38 7BN. Fairmead Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 202050. Registered in England and Wales Number 00423930. Registered office: 57 Ladymead, Guildford, Surrey, GU1 1DB.
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0800 434 6301 Lines are open 9am - 5pm Monday to Friday. An emergency out of hours service for notification of new claims is available on the same telephone number. |
Complaints Department |
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Royal & Sun Alliance Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. |
0800 027 1357 Lines are open 8am - 6pm Monday to Friday, 9am - 1pm Saturday. An emergency out of hours service for claims is available on the same telephone number. |
The Saga Claims Manager |
| URIS Group Limited -underwritten by UK General Insurance Ltd on behalf of Great Lakes Reinsurance (UK) SE and arranged by URIS Group Limited
UK General Insurance Ltd on behalf Great Lakes Reinsurance (UK) SE, and arranged by URIS Group Limited. Great Lakes Reinsurance (UK) SE is registered in England No. SE000083. Registered Office: Plantation Place, 30 Fenchurch Street, London EC3M 3AJ. Great Lakes Reinsurance (UK) SE is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Direct Group Limited and UK General Insurance Limited are authorised and regulated by the Financial Conduct Authority. |
0800 302 9806
+44 330 102 6833 from abroad Claims opening times are Monday - Friday 9am - 5pm. Outside of these hours we transfer calls to our out-of hours provider. |
Customer Services Manager Fortress Home Insurance Unit 3 Lacy Way Lowfields Business Park Elland, HX5 9DB Email: sagaclaims@directgroup.co.uk |
If you have added Saga Home Emergency to your policy the insurer details are below.
Insurer details |
Need to make a claim? |
Complaints details |
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Inter Partner Assistance SA UK Branch (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA firm register number is 202664. You can check this on the Financial Services Register by visiting the website www.fca.org.uk/register. |
0800 092 1426 +44 1737 334 269 from abroad |
Customer Relations, Home Emergency, |
If you have added Legal Expenses with Personal Cyber Crime cover to your policy the insurer details are below.
Insurer details |
Need to make a claim? |
Complaints details |
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Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and AmTrust Europe Limited, Market Square House, St James's Street,
Nottingham, NG1 6FG, registered in England and Wales Company No. 1229676. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: Enbrook Park, Sandgate, Folkestone, Kent, Personal Cybercrime Cover, Personal Identity Fraud and Social Media defamation: Legal Expenses with Personal Cybercrime Cover is administered on behalf of the insurers by Arc Legal Assistance Ltd. Arc Legal Assistance Ltd is authorised and regulated by the Financial Conduct Authority. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc. |
Legal Expenses: 0800 141 3321 or +44 1303 206 010 from abroad Personal Cybercrime cover: 0800 014 6460 |
Arc Legal Assistance Ltd |
If you have added Personal Belongings cover and/or Extended Garden Cover, these are underwritten by the insurer of your Saga Home Insurance policy.
