Delayed Flight Assistance

To register for free access to an airport lounge should your flight be delayed by over an hour, please confirm your details in the box on the right no later than 6 hours before the scheduled departure. See below for more information. 



More information

This exclusive service is available as a free benefit to all Saga Travel Insurance customers. We have made this benefit available to you and up to four additional passengers on the same journey, so even when you are travelling with family or friends they can join you.



You and your guests can enjoy a quiet and comfortable place to relax, whether you are travelling for business or leisure. Most lounges provide:

  • Complimentary snacks and refreshments
  • Free newspapers and magazines
  • Free Wi-Fi and device charging stations
  • Conference and business facilities

  • Flight registration must take place no later than 6 hours prior to a flight's scheduled departure. You will need to register any additional or return flights separately. A flight is defined as a single scheduled airline flight under a single flight number. You will receive a confirmation email to acknowledge your registration.
  • You can cancel registrations up until 2 hours before flight departure.
  • In the event of a flight delay announcement of over an hour, we'll immediately send you an email with your complimentary airport lounge access vouchers. Service restrictions apply, please check 'Frequently asked questions'.

    This benefit is not available in the case of rolling delays that eventually add up to an hour or more. To be eligible for lounge access, your flight must be reported to have a single, continuous delay of an hour or more. The delay must be officially announced by the airline and reported to our flight status data service provider.
  • This benefit is not available in the case of rolling delays that eventually add up to an hour or more. To be eligible for lounge access, your flight must be reported to have a single, continuous delay of an hour or more. The delay must be officially announced by the airline and reported to our flight status data service provider.



Find answers to our most frequently asked questions here

Terms and conditions for Delayed Flight Assistance can be found here