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0800 056 9200
  • 0800 056 9200
    Travel insurance call centre opening times:
    Mon - Fri 8:30am - 7:00pm
    Saturday 9:00am - 5:00pm
    Sunday Closed
    Closed
  • Make a claim
  • FAQs
Two mature women walking together exploring an old town in Europe.

EXISTING TRAVEL INSURANCE CUSTOMERS

We've pulled all the useful links into one place so you can quickly find what you're looking for

MySaga

If you haven’t already, you can create a MySaga account to see your past quotes, current insurance policy documents, renewal notifications or manage holiday bookings.

As a Saga Travel Insurance customer, you can view your policy documents, check your renewal invite and update contact preferences in your MySaga account.

Getting started with MySaga

  1. Click the 'Visit MySaga' button.
  2. Enter the email address you gave us when you got a quote or bought something from Saga.
  3. Set up a password and follow the instructions to log in.
  4. You can now view your quotes and insurance documents or even manage your holiday bookings.
Visit MySaga

Travel insurance policy books

View or download the policy books that relate to your Saga Travel Insurance cover.

Saga Standard & Saga Plus

These policy books relate to Saga Standard and Saga Plus Travel Insurance policies.

Standard & Plus Policy Book (PDF, 490KB)

For policies taken out on or after 17/04/2025
View Download

Standard & Plus Policy Book (PDF, 687KB)

For policies taken out on or after 13/04/2024
View Download

Saga Essential

These policy books relate to Saga Essential Travel Insurance policies.

Essential Policy Book (PDF, 572KB)

For policies taken out on or after 13/04/2024
View Download

Saga Travel Insurance – pre 13 April 2024

These policy books relate to Saga Travel Insurance policies that started or renewed before 13 April 2024.

Saga Travel Insurance Policy Book (PDF, 573KB)

For policies taken out on or after 01/04/2024
View Download

Saga Travel Insurance Policy Book (PDF, 586KB)

For policies taken out on or after 26/07/2023
View Download

Saga Select Travel Insurance

These policy books relate to Saga Select Travel Insurance policies.

Saga Select Travel Insurance Policy Book (PDF, 615KB)

For policies taken out on or after 13/04/2024
View Download

Saga Select Travel Insurance Policy Book (PDF, 544KB)

For policies taken out on or after 01/04/2024
View Download

Saga Select Travel Insurance Policy Book (PDF, 563KB)

For policies taken out on or after 26/07/2023
View Download
Saga Standard and Saga Plus Travel Insurance is Defaqto 5 star rated for 2025.

Defaqto 5 Star rated travel insurance

We are proud to offer five-star treatment every day with Saga Travel Insurance – Saga Plus and Saga Standard are both Defaqto 5 Star rated.

Travel insurance FAQs

How do I contact Saga?

If you're a Saga Travel Insurance policyholder and you need to make changes to your policy, you can contact us on 0800 056 9200.

Opening hours
  • Monday to Friday: 8:30am-7:00pm
  • Saturday: 8:30am-5:00pm
  • Sunday: CLOSED

If you need to get in touch with us for any other reason, please visit our contact us page.

Can I change the policy excess?

With Saga Plus and Saga Standard Travel Insurance you can select from three levels of excess to pay in the event of a claim. Or you can choose to remove the excess.

The three excess levels are:

  • £70
  • £150
  • £250

With Saga Essential Travel Insurance the excess is fixed at £150.

Can I extend my annual policy for trips over 45 days?

We're able to extend up to 90 days, or 60 days if you're travelling anywhere within USA, Canada, Mexico or any Caribbean Islands.

If you need cover for a longer trip, Saga Plus and Saga Standard single trip policies have a limit of 180 days in Europe and 120 days for the rest of the world.

Will friends and family be covered when travelling without me?

Yes, if they are listed on an annual multi-trip policy they can travel independently and still benefit from the same cover as you. This does not apply to single trip policies.

Under 16s must travel with an adult insured under the policy.

See all FAQs

What else can we help with?

More from Saga Travel Insurance

There's plenty to explore and learn about our travel insurance cover.

Happy senior couple relaxing on deck chairs at beach
Product information

Travel insurance for over 70s

Our travel insurance policies have no upper age limit, so if you're aged over 70 and looking for high levels of cover and service, why not try Saga?

Luggage On Conveyor Belt At Airport
Product information

Baggage claims

What to do if your luggage gets damaged or lost while you're on holiday.

Senior woman using moving walkway inside terminal airport with face mask
Product information

Coronavirus information

Our coronavirus help and support page has all the latest information on the changes to our insurance and details of additional support we can provide you.

Giants Causeway in Northern Ireland at sunset
Product information

UK holidays travel insurance

Having travel insurance for UK holidays gives you the confidence that you’re covered for cancellation, loss of luggage and so much more.

Group of women with different ages and ethnicities having fun walking in foggy forest
Product information

Holiday checklist

Being organised for your holiday means you can make the most of your time away. Check out our guide.

Mature couple hike above lake Lugano in the morning
Product information

Travel insurance for over 65s

Over 65 and looking for travel insurance? Saga offers quality holiday insurance with cover for many pre-existing medical conditions and no upper age limits.

Tourist couple sitting on bench looking at digital tablet in Siena, Tuscany, Italy
Product information

Travel GP service

We provide, as standard, unlimited access to online & telephone GP appointments on your holiday with the Saga GP Service.

Mature woman is standing on the air-stair of her plane with her boarding pass and has turned round to give one last look to her home before she goes travelling.
Product information

What to do in an emergency

We can help you in an emergency, providing 24-hour support, advice and guidance, no matter where in the world you are.

Senior married couple coming from surfing
Product information

Leisure activities

We automatically include cover as standard for a range of popular leisure activities.

Spain, Andalusia, Cabo de Gata, back view of couple looking at the sea
Product information

Medical claims

Our team are here to help, with medical expertise and a personal touch. Find out about medical claims with Saga Travel Insurance.

A mature couple embracing at the top of a ski slope
Product information

Ski travel insurance

Off to the slopes this winter? It’s easy to add winter sports cover to your Saga Travel Insurance.

Mature man talking on mobile phone while sitting at hotel lobby
Product information

Avoiding travel claim rejection

Here are common reasons why some travel insurance claims are not successful.