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Switching to O2


13 July 2020

Thinking of switching to O2? It's simpler than you might think – you can even keep your current mobile number, so no awkward “who’s this?” texts!

We’ve broken it down into some easy steps so you can switch network hassle-free.

How to switch

  1. Firstly, you’ll need to request a PAC (Port Authorisation Code) from your current network provider. You can do this by texting PAC to 65075. Pac codes are valid for 30 days, but if yours expires, don’t worry – you can always request a new one.
  2. You should receive a text from your current provider within 60 seconds containing your PAC, any important information about contract termination charges and any outstanding costs or balances.
  3. Give O2 your PAC when you order your new O2 contract, or at any time afterwards. You can do this by calling 202 free from your new O2 phone, in an O2 store, or online at:
  4. You’ll switch to the O2 network within one working day. If O2 receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you don’t want to keep your current mobile number when you switch, you can use a STAC (Service Termination Authorisation Code) by texting STAC to 75075 and following steps 2 to 4, to get a new one.

Ready to switch? Get an incredible discount on O2 mobile phone contracts or sim only plans, just for being a Saga customer!

Check out O2’s latest deals here.

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The opinions expressed are those of the author and are not held by Saga unless specifically stated. The material is for general information only and does not constitute investment, tax, legal, medical or other form of advice. You should not rely on this information to make (or refrain from making) any decisions. Always obtain independent, professional advice for your own particular situation.

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