WANT TO MAKE A COMPLAINT?
If you’re here, you probably need support to put something right! We are here to help. Please get in touch, so we can try to resolve things for you as quickly as possible.
Important information about car insurance complaints
Saga Car Insurance is now provided in partnership with Ageas. This page explains how to make a complaint about cover underwritten by Ageas Insurance Ltd.
If your complaint relates to an existing Saga Car Insurance policy starting with 10, please return to the main complaints page.
If your complaint is in relation to a claim or about your optional cover
Please refer to your policy documents and contact the insurance underwriter, who will assist with your concerns.
How we’ll deal with your complaint
We’ll try to resolve your complaint within three working days. If we can’t do this, we’ll write to you within five working days to either:
- Tell you what we’ve tried to do to resolve your complaint
- Let you know we’ve received your complaint and when you can expect a response from us
- We’ll also let you know who is dealing with your complaint
Not happy with the results?
If you’re not happy with how we have handled your complaint or we haven’t resolved it within eight weeks, you can take it up with the Financial Ombudsman Service. Just so you know, this needs to be within six months from the date of our final response.
As a free, independent body set up by the Government, it’s the Financial Ombudsman’s job to resolve disputes between customers and companies in the UK. You can find out more on the Financial Ombudsman Service website.
Contact the Financial Ombudsman Service
If you haven’t told us about your complaint yet, please get in touch with us to see if we can put things right for you first.
- Online: visit their website and fill out the online, Word or PDF form.
- By phone: Call 0800 023 4567 or 0300 123 9123
- By email: complaint.info@financial-ombudsman.org.uk
- In writing:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Our complaints data
You can find our most recent complaints data online.
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