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Equity, Diversity and Inclusion

We’re proud to put our people first. Discover the support on offer to you as part of our team.
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Equity, Diversity and Inclusion

We’re proud to put our people first. Discover the support on offer to you as part of our team. 

Diversity, Inclusion & Belonging

We aim to create a culture which gives everyone the opportunity to be their exceptional self, every day. How? By building a diverse and inclusive environment where our colleagues feel like they belong.

Having a diverse workforce with a wide range of skill-sets and cultural insights helps us to better serve our customers and communities – and we’re proud to partner with champions in this space:

Logos for the 30% Club, Disability Confident Employer, Race at Work Charter and Tech Talent Charter

Our workforce

Data relates to 2021

Icons showing Saga's representation: 2,500 colleagues, 43% male / 57% female, 32% female representation in senior management, 79% full time / 21% part time, 4% of colleagues identify as having a disability, 4% - Black, Asian, Mixed Race and other ethnically diverse colleagues, 3% identify as being part of the LGBTQI+ community, 69% live in Kent, 329 colleagues recruited into the contact centre in the last 12 months, 103 colleagues based in MetroMail, 9% turnover amongst permanent colleagues, 11.5% of colleagues are temporary, 1.5% of colleagues are contractors

Equal opportunities

In support of our Equal Opportunities Policy, Saga is committed to ensuring our attraction, recruitment, promotion and training practices all include barrier-free, fair, objective and inclusive processes. All decisions relating to employment and our colleague lifecycle are free from bias and based solely upon work criteria and individual merit.

As a proud member of the 30% Club, diversity is a key business imperative for our continued success. The 30% Club is a global campaign led by Chairs and CEOs taking action to increase gender diversity at board and senior management levels, whose global mission is to reach at least 30% representation of all women on all boards and C-suites globally.

Gender balance

At Saga, we’ve taken great steps to create a culture with inclusion, diversity and belonging at its heart. We support the Government’s ambition to address the gender pay gap. And like most organisations, we’re working hard to reduce ours while acknowledging that this is a long-term agenda. We have firm commitments in place to drive improvements – with our commitment to equal pay for equal work being central to this. Read our Gender Pay Report here.

Saga is proud to be signatory of the Tech Talent Charter – an organisation aimed at increasing female representation within the Technology industry. Through this new partnership, we endeavour to continue to drive female representation and empower women in a traditionally male-dominated industry.

Shev's Story

Shev Yalcin - Resource Analyst

Shev Yalcin, Resource Analyst at Saga

“I’ve worked at Saga for just over two years, and in that time I’ve already worked in five different roles! It’s been so interesting to experience different insurance disciplines and teams, and I’m always encouraged to take on additional responsibilities so I can broaden my skills. Right now I’m providing admin/PA support to my Team Leaders and Operations Manager as part of my career progression plan. Professional development is really important to me, and Saga offers great opportunities for ongoing training and education. I’ve just completed a Level 3 Insurance Practitioner Apprenticeship, and was so pleased to get a Distinction!”


Looking after our colleagues and their wellbeing is our top priority. We have 56 fully-trained Mental Health First Aiders across our business who are always on-hand to help support colleagues. We also partner with wellness app, Unmind, to provide help and tools to support colleagues with their mental wellbeing – 24 hours, 7 days a week. But we’re not stopping there – Wellbeing is a growing area of focus for Saga, and a key workstream of our people strategy.

Supporting our people

Supporting our colleagues through life events is really important to us. We are proud to offer all colleagues enhanced family friendly policies, including maternity, paternity, adoption and shared parental leave. We are also delighted to be the first major UK employer to offer Grandparents Leave – giving all colleagues up to one week of paid leave each year for the arrival of a new grandchild.

Being there for our colleagues through all life events also means supporting them at difficult times, and we have recently introduced paid leave to support a pregnancy loss. Moving forward, we will continue to review our policies to make sure that they support colleagues in the right way.