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COMPLAINTS

Saga Services Ltd Complaints Data

At Saga we are always delighted to hear your thoughts on any area of our business, whether it be a general enquiry or a specific concern.

How we deal with complaints

At Saga, we strive to ensure that our customers are treated fairly.

In the United Kingdom the Financial Ombudsman’s Service has responsibility for complaints and you can contact that office here: http://www.financial-ombudsman.org.uk.

As we are regulated by the Financial Conduct Authority, we are required to publish a summary of complaints that we have received.

Summary of complaints we have received

Name: Saga Services Ltd

Group: Saga Plc.

Other firms included in this report: ST&H Limited

Period covered in this report: 1st February 2025 – 31st July 2025

Brands/Trading names covered: Saga Select

Complaints Data

Numbers and percentages General insurance and pure protection

No. of complaints opened per 1000 policies in force

6.04

No. of complaints opened

7519

No. of complaints closed

7375

Percentage closed within 3 days

74.1%

Percentage closed outside 3 days but within 8 weeks

24.9%

Percentage upheld

52.4%

Main cause of complaints opened

Other general admin/customer service