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Saga Services Ltd Complaints Data

At Saga we are always delighted to hear your thoughts on any area of our business, whether it be a general enquiry or a specific concern.

How we deal with complaints

At Saga, we strive to ensure that our customers are treated fairly.

In the United Kingdom the Financial Ombudsman’s Service has responsibility for complaints and you can contact that office here:

As we are regulated by the Financial Conduct Authority, we are required to publish a summary of complaints that we have received.

Summary of complaints we have received

Name: Saga Services Ltd

Group: Saga Plc.

Other firms included in this report: ST&H Limited

Period covered in this report: 1st August 2021 – 31st January 2022

Brands/Trading names covered: Saga Select

General insurance and pure protection
No. of complaints opened per 1000 policies in force 8.63
No. of complaints opened 14626
No. of complaints closed 14721
Percentage closed within 3 days 81.7%
Percentage closed outside 3 days but within 8 weeks 18.0%
Percentage upheld 61.1%
Main cause of complaints opened Other general admin/customer service