Saga Services Ltd Complaints Data

At Saga we are always delighted to hear your thoughts on any area of our business, whether it be a general enquiry or a specific concern.

How we deal with complaints

At Saga, we strive to ensure that our customers are treated fairly. 

In the United Kingdom the Financial Ombudsman's Service has responsibility for complaints and you can contact that office here:

As we are regulated by the Financial Conduct Authority, we are required to publish a summary of complaints that we have received.

Summary of complaints we have received;

Name: Saga Services Ltd

Group: Saga Plc.

Other firms included in this report: ST&H Limited

Period covered in this report: 1st August 2020 – 31st January 2021

Brands/Trading names covered: Saga Select & Bennetts

General insurance and pure protection
No. of complaints opened per 1000 policies in force 4.15
No. of complaints opened 6856
No. of complaints closed 6994
Percentage closed within 3 days 58.9%
Percentage closed outside 3 days but within 8 weeks 41.0%
Percentage upheld 26.3%
Main cause of complaints opened Disputes over sums/charges