At Saga we are always delighted to hear your thoughts on any area of our business, whether it be a general enquiry or a specific concern.
At Saga, we strive to ensure that our customers are treated fairly.
In the United Kingdom the Financial Ombudsman’s Service has responsibility for complaints and you can contact that office here: http://www.financial-ombudsman.org.uk.
As we are regulated by the Financial Conduct Authority, we are required to publish a summary of complaints that we have received.
Name: Saga Services Ltd
Group: Saga Plc.
Other firms included in this report: ST&H Limited
Period covered in this report: 1st August 2024 – 31st January 2025
Brands/Trading names covered: Saga Select
| Numbers and percentages | General insurance and pure protection |
|---|---|
|
No. of complaints opened per 1000 policies in force |
6.55 |
|
No. of complaints opened |
8353 |
|
No. of complaints closed |
8421 |
|
Percentage closed within 3 days |
72.7% |
|
Percentage closed outside 3 days but within 8 weeks |
26.4% |
|
Percentage upheld |
52.7% |
|
Main cause of complaints opened |
Disputes over sums/charges |