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Saga Services Ltd Complaints Data

At Saga we are always delighted to hear your thoughts on any area of our business, whether it be a general enquiry or a specific concern.

How we deal with complaints

At Saga, we strive to ensure that our customers are treated fairly.

In the United Kingdom the Financial Ombudsman’s Service has responsibility for complaints and you can contact that office here:

As we are regulated by the Financial Conduct Authority, we are required to publish a summary of complaints that we have received.

Summary of complaints we have received

Name: Saga Services Ltd

Group: Saga Plc.

Other firms included in this report: ST&H Limited

Period covered in this report: 1st August 2023 – 31st January 2024

Brands/Trading names covered: Saga Select

Complaints Data

Numbers and percentages General insurance and pure protection

No. of complaints opened per 1000 policies in force


No. of complaints opened


No. of complaints closed


Percentage closed within 3 days


Percentage closed outside 3 days but within 8 weeks


Percentage upheld


Main cause of complaints opened

Disputes over sums/charges