Saga Services Ltd Complaints Data

At Saga we are always delighted to hear your thoughts on any area of our business, whether it be a general enquiry or a specific concern.

How we deal with complaints

At Saga, we strive to ensure that our customers are treated fairly. If you have made a complaint and are not satisfied with the outcome, you may wish to use the EU Online Dispute Resolution platform and register it there online.

In the United Kingdom the Financial Ombudsman's Service has responsibility for complaints and you can contact that office here:

As we are regulated by the Financial Conduct Authority, we are required to publish a summary of complaints that we have received.

Summary of complaints we have received;

Name: Saga Services Ltd

Group: Saga Plc.

Other firms included in this report: ST&H Limited

Period covered in this report: 1st February – 31st July 2017

Brands/Trading names covered: Direct Choice, Saga Select & Bennetts

No. of complaints opened per 1000 policies in force

No. of complaints opened
No. of complaints closed
Percentage closed within 3 days
Percentage closed within 3 days but within 8 weeks
Percentage upheld
Main cause of complaints opened
General insurance and pure protection 2.2 5091 5158 55% 44.9% 30% Disputes over sums/charges