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How to make a car insurance claim

We understand that making a claim can be stressful, so we aim to make it as simple and straightforward as possible.
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How to make a claim

If you need to make a claim, please call our claims assistance number on 0800 001 5424, so we can deal with your claim as soon as possible. If another party was involved in the accident/incident, regardless of fault, there’s no need for you to deal with them (or their insurer) – give them our details and let us deal with everything for you.

If you can, please try to obtain the contact and insurance details of any other involved parties.

The speed with which you report the claim helps us to protect your interests so please call us as soon as you safely can. You can report your claim to us 24/7.

If you need to make a claim to repair or replace damaged glass call us on 0800 092 3304, so we can deal with your glass claim as soon as possible.

The next steps

We want to make your claim experience as easy as we can. So that you know just where you are in the process, there are five steps we follow, from you picking up the phone to being back on the road.

  • Phone - Call us and let one of our friendly claims experts take care of your claim.
  • Garage - We'll get your vehicle into one of our approved garages as soon as we can.
  • Replacement car - We'll also get you a replacement car to keep you on the road while we repair yours.
  • Repair - Your car will be repaired with guaranteed parts and the work is guaranteed for five years. If repair isn’t possible, we’ll pay you the full market value for your car, and in some cases, we can even replace it with a new one.
  • Back on the road - We’ll have you back on the road, leaving our claims experts to deal with any outstanding parts of your claim. If we need any more information after you’re back behind the wheel, we will be in touch.

Contact Us

For all claims queries please call us on 0800 001 5424

To repair or replace damaged glass call us on 0800 092 3304

If you have a question, you could find the answer right here…