Preventing Fraud

At Saga we are working hard to detect insurance fraud and in turn help protect you from paying more for your insurance. The following tells you more about what Saga is doing and how you can be involved in preventing fraud:

Fraudulent insurance claims

Insurance fraud is on the increase with new scams pushing up insurance premiums each year. According to the Insurance Fraud Bureau, bogus and inflated insurance claims are estimated to cost over £2.1 billion a year.

 Examples of insurance fraud include:

  • A staged motor accident
  • Failing to disclose information when taking out a policy such as a previous claim
  • Exaggerating a claim by adding extra items to a genuine claim
  • Pretending items have been stolen whilst on holiday, for example a mobile phone, iPod or money.

What is Saga doing to tackle insurance fraud?

At Saga we are working hard to detect insurance fraud and help protect you from paying more for your insurance. We take a number of steps, including:

  • Reviewing claims information held by Saga and other organisations such as the Claims and Underwriting Exchange (CUE)
  • Carrying out spot checks and audits of insurance details
  • Checking various insurance databases such as the Motor Insurance Anti-Fraud and Theft Register (MIAFTR) and the Motor Insurance Database (MID)
  • Supplying details of fraudulent activity to relevant counter fraud databases
  • Investing in technology and training our staff to help detect fraudulent activity. 

For further information on our processes please contact our Head of Fraud at Saga, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE.

How to report suspected fraud

You can report suspected fraud, in confidence, in the following ways:

Contact Saga:
0845 305 1502
Lines open 24 hours a day
Head of Fraud, Saga, Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE
Contact the Insurance Fraud Bureau:
0800 422 0421

What to do if you're suspicious about a motoring accident

Unfortunately staged motor accidents are on the increase. A staged motor accident is where an innocent motorist is forced to crash into the fraudster's vehicle. Claims are then made against the innocent motorist, and these often include fictitious injuries from individuals, some of whom may not have been involved in the accident. In many cases these fraudsters have bogus claims running with numerous insurers at the same time.

If you are suspicious about an accident, remember to...

  • Remain calm and exchange details with the other driver, including name and address, a contact number, vehicle registration number, make and model and name of insurance company.
  • Call the Police and emergency services immediately if anyone has been injured. Obtain a police criminal reference number and if possible, the name of the police officer in attendance. If the Police do not attend the accident contact the Police at your earliest opportunity, making a note of the crime reference number and the Police officer you spoke to.
  • Ask yourself a few questions - did anything look suspicious? Did the driver break suddenly? How many passengers were in the vehicle? Do any witnesses seem familiar with the driver of the vehicle or any of the passengers? However, do not challenge the driver or anyone else directly.
  • Write down as much detail as possible, including descriptions of the driver and any passengers.
  • Contact Saga as soon as possible and let us know that you think the accident is suspicious and that it might be a fraudulent claim. We will investigate the matter on your behalf and liaise with the Police, as necessary.

Fraud policy

As part of Saga's fraud prevention process we carry out a number of enquiries to check the details provided to us. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.

Saga and other organisations may also access and use this information to prevent fraud and financial crime, for example, when:

  • Checking details on applications for credit and credit related or other facilities
  • Managing credit and credit related accounts or facilities and recovering debt
  • Checking details on proposals and claims for all types of insurance
  • Checking details of job applicants and employees.

All identified cases of fraudulent activity will be reported and claims declined.

Saga and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies in the United Kingdom.

If you would like to receive details of the fraud prevention agencies we use please contact the Head of Fraud, Saga, Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE.

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