How to make a claim
If you need to make a claim on your health insurance, there are just some simple steps you will need to follow.
How to make a claim
(If you have chosen Fixed Fast Track as your hospital option, or would like to claim using the Working Body Service you can find out more below.)
Making a claim | |
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Step One | Your GP or dentist refers you to a specialist for private treatment. (For muscle, bone and joint pain refer to the 'Working Body' explanation on this page.) |
Step Two |
You need to call us on 0800 027 1331 to check that treatment is eligible but please remember that cover for your claim can only be confirmed once we have received the completed claim form. Please help us by having the following details available:
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Step Three |
We will then:
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Step Four |
Complete your section of the claim form, answering all the questions. Ensure you include the date you first became aware of the condition you are claiming for, and if you have experienced similar symptoms before, tell us when. Ask your GP to complete the remainder of the claim form and return it to us at the address shown on the form. |
Step Five |
Once we have received your completed claim form we will then:
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Step Six | Send in any outstanding accounts for treatment to our Claims Personal Advisory Team. |
Please send any correspondence to: Saga Claims Personal Advisory Team, Phillips House, Crescent Road, Tunbridge Wells, Kent, TN21 2PL. |
Fixed Fast Track
If you need to make a claim and have chosen Fixed Fast Track, follow the six simple steps below:
Making a claim | |
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Step One | Your GP provides an open referral for private treatment. (For muscle, bone and joint pain refer to the 'Working Body' explanation on this page.) |
Step Two |
You need to call us on 0800 027 1331 to check that treatment is eligible but please remember that cover for your claim can only be confirmed once we have received the completed claim form. Please help us by having the following details available:
|
Step Three |
We will then:
|
Step Four |
Complete your section of the claim form, answering all the questions. Ensure you include the date you first became aware of the condition you are claiming for, and if you have experienced similar symptoms before, tell us when. Ask your GP to complete the remainder of the claim form and return it to us at the address shown on the form. |
Step Five |
Once we have received your completed claim form we will then:
In most of the cases - and provided that your claim form has been completed correctly - we should be able to give you an answer within two working days. |
Step Six | Send in any outstanding accounts for treatment to our Claims Personal Advisory Team. |
Please send any correspondence to: Saga Claims Personal Advisory Team, Phillips House, Crescent Road, Tunbridge Wells, Kent, TN21 2PL. |
Working Body
If you are experiencing muscle, bone or joint pain and would like to claim, you can get access to advice and eligible treatment without having to visit your GP to get a referral.
As soon as you experience a problem, just call us. We will check what cover you have and call you back by the end of the next working day to arrange a telephone assessment.
During your phone assessment, a physiotherapist will listen to your concerns, take you through an initial assessment and then advise the most appropriate treatment for you.