The next steps...

CQC Good Rating
In order to decide what type of care will best suit your relative, the first thing we do is talk with the Client and with you, as the representative, to gather all the information we need. What we aim to do is to build up a comprehensive picture of the Client and the care and support they need.

Step 1:

We conduct our research on the phone, as we find that most Clients are happy and relaxed to discuss it this way to start the process. 

We want to find out about the Client’s:

  • Physical and practical needs
  • Medical conditions
  • Medication
  • Dietary needs
  • Likes
  • Dislikes
  • Daily routines 
  • Local connections
  • Hobbies
  • Expectations

Step 2:

A face-to-face assessment, with a specially trainer nurse, or care team leader, all the information gathered goes into the Client’s care  plan on which we base the care offered. No two people are alike, so each care plan is different, putting the Client at the heart of our service. When we’re creating a personalised care plan, our team of Nurses and senior Carers takes into account everything that contributes to their quality of life and enables them to continue living life their way in their home. It also provides the reassurance to the family that their relative is safe and secure.

Change is inevitable

We at Saga know how important it is to be flexible in our approach so we can adapt quickly and seamlessly as the Client’s needs change. Our regular nurse led visits regularly review how things are going and make whatever changes are needed to ensure the plan is always right on target.

How much does it cost?

At Saga, we pride ourselves on providing simple and transparent pricing for our high-quality, well-trained Carers. We regularly check our rates against other healthcare providers to make sure that we maintain a competitive cost. 

Because ours is a bespoke service, we provide an accurate quotation once we have assessed your needs and you have decided on the type of care that is most suitable. So when we have discussed the Client’s situation and created their personalised care plan, we will guide you through the different pricing levels and options available.

We will also be able to give you comparative costs between different care options, especially if you are also looking at residential care choices. Live-in care, for example, can be an attractive financial option for couples compared with residential care.

In any event, all the details are agreed in advance so you know exactly where you are.

Financing options

There are a number of ways to finance elderly care and Saga can also provide more information on where you can find financial help. Simply ask our advisers when you speak with them and they will give you more information and guidance.

Help may be available from:

  • NHS funding
  • State funding
  • Third-party top-up fees
  • Charities 
  • Registered Nursing Care contributions
  • Self-funding.

If you have to fund care privately, call our Saga Care Funding Advice Service on 0800 056 8152 to be put in touch with a specialist adviser.

How do we make it happen?

If you are interested in finding out more, give us a ring on 0800 145 5566.

We will answer any questions you may have. And don't worry – most people have plenty. Just jot them down when you think of them to avoid that annoying thought – I should have asked that! – just when you have put down the phone. We’ll ask you questions, too, to help us to understand the requirements in more detail and enable us to recommend the most relevant service. For example, if we feel that visiting care would be the best option for your circumstances, we will discuss that with you.

A face-to-face assessment

There’s nothing to beat meeting and talking with people, so after one – or more – telephone conversations, we set up a meeting with a local team leader, or nurse, to go through everything and create a detailed care plan outlining the Client’s needs. If the situation is urgent, this can normally happen within three days.

Delivering care

Once the care plan is in place, it will include the start date for us to deliver care – this is often set by a hospital discharge date or notice period from a existing care provider. In some circumstances we can deliver urgent care in as little as seven days, to balance urgency with the correct governance needed to deliver safe and effective care.

Keeping it up to date

Once the care plan has been implemented, regular Nurse-led review sessions are organised to maintain the highest quality of care and to keep checking and adjusting the specifics of the care provided.
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