The Fraud and Scam Helpline provides immediate advice and confidential support to customers who are worried about telephone, email and door-to-door scams. When you phone to raise a concern, you’ll talk to Citizens Advice-trained specialists who’ll give you practical support. Emotional support is also available from trained counsellors for people whose lives have been adversely affected by fraudsters. Here are a couple of examples of how the service can help…

Call straightaway for information and advice

Mr Smith phoned the helpline after receiving a text message claiming to be from his bank. The message stated that a potentially fraudulent transaction of £450 had been identified on his account and he was asked to click on a link to confirm this was the case. Rather than do what was being asked, Mr Smith phoned the Fraud and Scam Helpline and a specialist adviser provided him with details of the most appropriate organisation to report the scam to.

Quick access to counselling

Mrs Potter contacted the helpline as she was concerned she may have been the victim of a door-to-door scam. Having accepted a quote for double-glazing after letting a cold-caller into her home, she paid them a deposit of £2,000. Six weeks later she had heard nothing further from the company and was becoming increasingly worried that she might have been scammed. A counsellor at the Fraud and Scam Helpline provided emotional support and reassurance, and encouraged Mrs Potter to report the incident to the police as well as discuss the matter fully with her daughter.

If you’ve received a suspicious text, letter or email, or you’ve been visited by a door-to-door salesperson who you’re not sure is genuine, you can contact the Saga Fraud and Scam Helpline in complete confidence by calling 0800 656 9921 and quoting ‘Saga Scam Helpline’. If you are a Saga Home Insurance customer and you have Legal Expenses cover, please call 0800 092 0809.

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