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What to do if you break down

With Saga Breakdown Assistance we are there for you 24 hours a day, 365 days a year.

0800 656 9915

Monday to Friday 8.30am - 8pm

Saturday 8.30am - 5pm

Sunday 9am - 5pm

What to do if you break down

What to do in the event of a breakdown

If you are a Saga Breakdown Assistance customer, in the event of a breakdown please call our 24-hour claims line on 0800 068 1966. We aim to ensure that every claim is dealt with quickly and with minimum fuss.

If you are abroad, please dial +44 1303 757 308 and select option 2. We understand that some customers have experienced problems getting through on this line. If you have any trouble when selecting option 2, please redial and select option 3 instead. We apologise for any inconvenience caused.

Safety when you break down

The most important thing is your safety and that of your passengers and other road users. So, if your car does break down, here are some things you can do to help:

  • If possible, try to park your car in a safe place
  • Switch on your hazard warning lights to notify other road users that you have broken down
  • Place your warning triangle 45 metres behind your broken-down vehicle
  • If it is dark, or there is poor visibility, keep your sidelights on.

If you break down on the motorway:

  • Pull in to the hard shoulder as far to the left as possible
  • Switch on your hazard warning lights, and leave sidelights on if there are low light conditions
  • Do not display your warning triangle, as this is a hazard to other road users
  • If you can, make sure you and your passengers are out of the vehicle and wait behind the crash barrier away from the traffic.

Claims reimbursement form

If you are a Saga Breakdown Assistance customer and have any unpaid costs from a claim that are covered under your policy please see the form below for further details:

Claims reimbursement form