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How to make a claim

The test of your caravan insurance comes when you need to make a claim, so we aim to ensure that every claim is dealt with quickly and efficiently.

How to make a claim

If you need to make a claim, for whatever reason, please call our 24-hour claim line 0800 027 1339 as soon as you can, so we can start dealing with it straightaway.

There are usually no forms to fill in, which avoids unnecessary delays and means we can help get your claim resolved as quickly as possible.

What should I do if I have an accident?

Make sure you’re in a safe place, then call our claim line. If another party is involved in the accident/incident, regardless of fault, there’s no need for you to deal with them (or their insurer) yourself. Give them our details and we’ll deal with everything for you.

What should I do if my caravan’s been stolen?

If your caravan, awning, equipment, contents or personal belongings are lost or stolen, please contact the police as soon as possible and make a note of the crime reference number they give you. You may need this when you call our claim line.