EXISTING PET INSURANCE CUSTOMERS

Monthly Direct Debit customers

No, we'll make all the arrangements, including the automatic secure transfer of your payment details.

Non-monthly Direct Debit customers

Yes, you will need to contact Co-op directly if you wish to proceed. We won’t share your payment details with Co-op, so you’ll need to contact Co-op to accept their quote and arrange payment.

If you would like to discuss anything with Co-op, you can call them on:

• 0333 009 2423
• Monday to Friday 8am-8pm and Saturday 9am-2pm.

The banks have an agreed, accredited process to follow to make this transaction secure and seamless for customers. This will be done automatically so there will be no break in your cover.

The amount you pay can change when you receive any renewal quote; however, both Saga and Co-op are committed to ensuring your quote reflects your individual risk profile and offers fair value.

If you choose to accept the new quote from Co-op, they have agreed to honour cover for any pre-existing medical conditions for your pet(s).

However, if you have Essential or Saver cover, please check your current Saga policy schedule for any time limits and/or cover limits that may already have been reached, as these will still apply when your new Co-op policy begins.

Saga no longer offers pet insurance and no further cover will be provided by Saga. To ensure you have ongoing cover for your pet, we’ve found Co-op as an alternative provider for your new policy.

Co-op Pet Insurance is a trusted name with over 14 years’ experience providing cover for pets, so we have chosen to work in partnership with them to make the process of switching as seamless as possible.

Co-op’s privacy notice explains how they may use your information and the rights you may have in respect of that information.

These policy books relate to Saga Pet Insurance policies.