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SOS Frequently Asked Questions

Some of your most common questions answered.

SOS Personal Alarm FAQs

It’s understandable that when you approach the subject of using a personal alarm with your loved one, there will be plenty of questions. In order to help you with that discussion, we have pulled together a list of our most frequently asked questions and answers that we have received from people like them looking to purchase one of our personal alarms.

Important telephone numbers

If you press your alarm and do not respond via the SOS unit, you will receive a call from the Monitoring Centre; they will contact you from the following number: 0844 879 1720. Please also give this number to your key holder(s) as this is the number that will be used to call them if required.

If you need to contact the Monitoring Centre because you have missed a call from them, or need to follow up on an existing incident, please call on 0845 900 3301.

If you need technical support, you can call 0800 056 9196. Lines are open Monday to Friday 9:00am – 5:00pm. For urgent queries outside of these hours, please call 0844 879 1301.

Call blockers

Our system needs the use of a standard analogue telephone line to operate. If you use a call blocker then the following phone numbers need to be permitted:

  • 0845 900 3301
  • 0844 879 1720
  • 0113 242 1385
  • 0845 300 5504
  • 0845 300 5506

If you have any more questions that need answering please contact our SOS Service team and we will be happy to help.