Saga Insurance Coronavirus Update
Coronavirus help and support
The UK's COVID-19 vaccine programme and the government's lifting of restrictions have given us the lift we've all been longing for – and our lives are getting back to some sort of normality. Of course, we appreciate there may well be still be some more challenges to overcome, but whatever happens you can continue to rely on Saga Insurance to keep you updated and to support and help you.
Saga call centres are open and our colleagues continue to work safely, mainly from home. All our teams are friendly and helpful and over the past year, we have been assisting in every way we can with your insurance needs. We've spent an amazing extra 11,000 hours listening to customers' concerns to try and help where possible. If you have a specific enquiry about your insurance, please call us on the number in your policy documents.
There’s also plenty of useful information on this page, and you can find out more about the ways in which we’ve adapted our individual insurance products to meet your changing needs during the pandemic. We've automatically extended our home insurance to cover clerical work at home; and we've added coronavirus cover to our travel insurance.
We've also been pleased to be able to support important charities such as The Silver Line and Mind – you can read more about the services they provide below and how they can provide support should you need it.
Providing financial support for your insurance...
We really are here to help, so if you’re worried or concerned about covering the cost of your insurance due to the current situation, please give us a call on 0800 092 3341 and we'll be happy to talk things through with you.
We will help by reassessing your risk profile, the cover level and payment type you've selected or reviewing the option of a payment deferral. COVID-19 restrictions are affecting small, but important aspects of your cover, and every situation is different.
If you're a Saga Car Insurance customer and your circumstances have changed recently, such as your car's mileage or maybe you don’t need commuting or business use anymore, you can make these changes on MySaga. Changes like this could reduce your premium, and making sure your details are up to date has the added benefit of enabling us to give you an accurate price at renewal.
Things you can do online
You may be able to do things and get the answers you need quickly and easily online.
- View your documents – With an online MySaga account you can look at your renewal notifications, past quotes, current policy documents and more.
- Update your car insurance – You can now make some amendments to your policy at MySaga, such as increasing or reducing mileage and informing us of a change of use.
- Chat online – Click on the web-chat icon on this page or on any page of our website to search for answers to your questions. Or send an instant message directly to one of our team and they'll get back to you.
- Renew online – You can renew a Saga car or home policy safely and securely at MySaga. However, if you need to change your details or get a different cover level, please contact us.
- Manage your preferences – The easiest way to keep in touch with us is via email. Keep up-to-date with the latest news, customer offers and rewards from Saga. You can let us know which products and services you'd like to hear about and how you'd like us to contact you by managing your preferences.
Free helpline for fraud and scam concerns
It can be worrying after you've received a suspicious phone call, text, letter or email, or you've been visited by a cold-caller who you're not sure is genuine. Unfortunately there has been a rise in scams during the COVID-19 pandemic.
With this in mind, we've set up the Saga Fraud and Scam Helpline for all Saga customers. The helpline is provided by Arc Legal Assistance. It's free and you can call any time of the day or night to talk to a trained adviser in complete confidence.
Supporting our communities
Saga has a long history of being a driver for positive change in the community. We’re not just here for your insurance needs – we’re here for you. And the pandemic has inspired us to do even more for our customers, colleagues and our local communities.
We’ve been happily spending more time speaking to our customers and ensuring they have all the cover, help and support they need. We’ve been enthusiastically taking on walking, running and cycling challenges to raise money for charities close to the hearts of our colleagues.
Organisations that can help
Everyday problems and worries don’t disappear in a pandemic – in fact, they are often magnified – which is why we’ve been pleased to financially support charities such as Mind and The Silver Line during these challenging times.
We’ve supported Mind, the leading mental health charity in England and Wales. Mind believes that no one should have to face a mental health problem alone.
They are there for anybody experiencing a mental health problem, in their community, on the end of the phone or online. Whether somebody is stressed, depressed or in crisis.
Mind are there to listen, offer support and advice, and fight their corner. By supporting Mind, we are helping them on their mission to get support and respect for everyone experiencing a mental health problem.
The Silver Line
This essential 24 hour helpline was launched in 2013 to support older people who may be lonely, isolated or in need of someone to turn to. Today The Silver Line Helpline answers over 250,000 calls a year, offering friendship, comfort and reassurance to older people when it’s needed most.
During the pandemic The Silver Line Helpline has been more of a lifeline than ever before. Acknowledging that Saga customers will be among those who will use the helpline – we’ve donated to The Silver Line to help keep this vital service open 24 hours a day, 365 days of the year.
Stay up to date with advice from official sources
With the government’s easing of lockdown rolling out over the next few months and information regarding travel changing frequently, here’s where you can find all the latest official updates…
Money Advice Service - Find free and impartial money advice.
Foreign, Commonwealth & Development Office - Get the latest guidance on overseas travel.