Coronavirus and your Saga Health Insurance policy

Additional support during the COVID-19 outbreak

As part of our pledge to protect our customers during the COVID-19 outbreak, we have made some changes to our health insurance policies. The changes have been designed to provide reassurance, a better level of cover, and ensure fairness for customers during these uncertain times.

Click here to find out more.


Important information for current claimants in England

If you have a current claim in progress and are due to have in-patient treatment, please contact your hospital as soon as possible if they have not already been in touch.

As a Saga Health Insurance customer, you have many services you can use from home without having to make a claim:

  • The Saga GP Service – this offers phone appointments with a GP 24 hours a day, 7 days a week for all policyholders. There’s no excess or extra fee to pay, and of course, you don’t have to step a foot outside. If the GP needs to prescribe medication, they can get it dispensed and sent to your home (private prescription costs apply). If the GP recommends further investigation, they can also arrange open referrals.
  • The Working Body Service has a team of physiotherapists who can advise about muscle, joint and bone pain (not available with Saga HealthPlan Support).
  • Stronger Minds has trained counsellors you can talk to who offer help and treatment for anxiety, stress or other mental health concerns (not available with Saga HealthPlan Support).

You’ll find the contact numbers for these services in your Policy Book. If you have any concerns about your policy or cover during this time, or in the future, please call the Saga Health Insurance customer service team on 0800 056 9273. They are available and happy to help.