Coronavirus and your Saga Home Insurance policy
I'm working from home, am I covered and do I need to tell you?
Great news! We have now included cover for office-based work from home as standard, so if you’re still doing your office-based job at home, you don't need to tell us even if it is now on a permanent basis. To be covered automatically, your work at home needs to be of a clerical nature, with business equipment worth less than £5,000, and have no staff or business visitors at your home. If that’s not the case for you, please give us a call on 0800 068 3410, and we’ll make sure you’re fully covered.
An aspect of my cover, such as Saga Home Emergency, depends on a regular boiler or alarm service but during the lockdown these requirements were relaxed. Do I need to have them done now?
Yes - as lockdown restrictions have come to an end, we now expect any servicing or inspection requirements of your policy to be complied with as usual. However, we recognise that there may still be people required to self-isolate following a positive Covid test or following medical directives. If this is the case for you, please get in touch on the number above.
If you need to use your Saga Home Emergency cover, the engineers follow government and Public Health England guidelines to keep both you and themselves as safe as possible. If you’re self-isolating or you’re considered to be in a vulnerable group, please tell the call handler.
How we are helping customers facing financial difficulty
If you're experiencing financial difficulty as a result of COVID-19 we have some options we can explore that may help you during this difficult time, such as:
- Reassessing your risk profile which may result in a premium reduction
- Reassessing your demands and needs to ensure your product is still suitable
- Reviewing payment plans available
- Payment deferrals.