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More about the insurer

Saga Home Insurance uses a number of insurers which all meet our high standards of quality and service to ensure your policy meets your needs.

More about the insurer

The details of our panel of insurers and their contact details should you need to make a claim are shown in the table below. Also shown are the complaints contact details for these underwriters if you’re dissatisfied with the service they have provided, or feel that they have made a wrong decision in respect of a claim.

Insurer details

Need to make a claim?

Complaints details

Acromas Insurance Company Limited

Acromas Insurance Company Limited, 57-63
Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and The New India Assurance Company Limited, 36 Leadenhall Street, London, EC3A 1AT (Company No. FC4325). Acromas Insurance Company Limited is a wholly owned subsidiary of Saga Group plc. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: Enbrook Park, Sandgate, Folkestone, Kent,

CT20 3SE. The New India Assurance Company Limited is authorised and regulated by the Insurance Regulatory & Development Authority (IRDA) of India. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

0800 096 2457

Lines are open 8am - 6pm Monday to Friday, 9am - 12.30pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

Claims Customer Care Department
Saga Home Insurance Claims
PO Box 644
Folkestone
Kent, CT20 9BE
Telephone: 0800 096 1488
Email: technicalclaims@saga.co.uk

Ageas

Ageas Insurance Limited. Registered in England No: 354568. Registered Office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Ageas Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 092 8984
+44 2380 313 160 from abroad

Customer Service Advisor
Ageas Insurance Limited
Ageas House
Hampshire Corporate Park
Templars Way
Eastleigh
Hampshire, SO53 3YA
Telephone: 0800 092 8984
Email: csa.uk@ageas.co.uk

AXA Insurance Plc

AXA Insurance UK plc. Registered in England No: 78950. Registered Office: 5 Old Broad Street, London, EC2N 1AD.
A member of the AXA Group of Companies. AXA Insurance UK plc, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 092 3288
+44 1524 589 537 from abroad

Lines are open 8am - 6pm Monday to Friday, 9am - 5pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

AXA Insurance
PO Box 97
Lancaster, LA3 1WG
Telephone: 0800 092 3288
Email: householdcomplaints@axa-insurance.co.uk

Co-Operative Insurance Limited

CIS General Insurance Limited. Registered in England and Wales No: 29999R. Registered Office: Miller Street, Manchester, M60 0AL. CIS General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 092 3437

Lines are open 8am - 8pm Monday to Friday, 8am - 6pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

Central Customer Relations Unit
CIS
Miller Street
Manchester, M60 0AL
Telephone: 0800 302 9006

Covea

Covea Insurance plc. Registered in England and Wales No: 613259, Registered Office: Norman Place, Reading, RG1 8DA. Covea Insurance plc, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 096 0466
+44 2920 320 890 from abroad

Lines are open 8am - 6pm Monday to Friday. An emergency out of hours service for claims is available on the same telephone number.

Covea Insurance PLC
2 Norman Place
Reading
Berkshire, RG1 8DA
Telephone: 0800 096 0466
Email: via website www.coveainsurance.co.uk

Direct Group 2 - underwritten by Midas Underwriting Ltd on behalf of Axa Insurance UK PLC and arranged by Direct Group Limited

Midas Underwriting Ltd on behalf of Axa Insurance UK PLC and arranged by Direct Group Ltd. Midas Underwriting Ltd is authorised by the Financial Conduct Authority, Registration No. 4040230. Registered Office: Ground Floor, St. Benedict House, 17 Springfield Lyons Approach, Chelmsford CM2 5LB. AXA Insurance UK PLC is authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Direct Group is authorised and regulated by the Financial Conduct Authority.

0800 302 9706
+44 1422 238 674 from abroad

Claims opening times are Monday - Friday 9am - 5pm. Outside of these hours we transfer calls to our out-of hours provider.

Customer Services Manager
Fortress Home Insurance
Unit 3
Lacy Way
Lowfields Business Park
Elland, HX5 9DB
Telephone: 0800 302 9706
Email: sagaclaims@directgroup.co.uk

Direct Group 3 - underwritten by UK General Insurance Ltd on behalf of Great Lakes Reinsurance (UK) SE and arranged by Direct Group

UK General Insurance Ltd on behalf of Great Lakes Reinsurance (UK) SE, and arranged by Direct Group Limited. Great Lakes Reinsurance (UK) SE is registered in England No.SE000083. Registered Office: Plantation Place, 30 Fenchurch Street, London EC3M 3AJ. Great Lakes Reinsurance (UK) SE is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Direct Group Limited and UK General Insurance Limited are authorised and regulated by the Financial Conduct Authority.

0800 302 9806
+44 330 102 6833 from abroad

Claims opening times are Monday - Friday 9am - 5pm. Outside of these hours we transfer calls to our out-of hours provider.

Customer Services Manager
Fortress Home Insurance
Unit 3
Lacy Way
Lowfields Business Park
Elland, HX5 9DB
Email: sagaclaims@directgroup.co.uk

GEO Underwriting Limited

The authorised insurer is Argo Direct Limited of Exchequer Court 33 St Mary Axe EC3A 8AA, Company number: 04019569 on behalf of ArgoGlobal SE (ROC Company ID: SE 2). It is arranged by Geo Personal Lines, a trading name of Geo Underwriting Services Limited. Argo Direct Limited (reference number 305561) and Geo Underwriting Services Limited (reference number 308400) are authorised and regulated by the Financial Conduct Authority. ArgoGlobal SE are authorised by the Malta Financial Services Authority to carry out General Insurance Business under the Insurance Business Act 1998, also authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 092 0111

Alternatively you can e-mail household@geounderwriting.com.

Customer Relations Team
Geo Personal Lines
Quay Point
Lakeside Boulevard
Doncaster, DN4 5PL
Telephone: 0800 092 0111

Integra 

HDI Global Specialty SE UK Branch. Registered office: Roderbruchstraße 26, 30655 Hannover, Germany. Registered in Germany. Registered number: HRB 211924, administered by Integra Insurance Solutions Ltd. Registered office: Currer House, Currer Street, Bradford, 
BD1 5BA. Registered in England and Wales. Registered number: 06760260. HDI Global Specialty SE UK Branch is authorised by Bundesanstalt für  inanzdienstleistungsaufsicht and authorised and subject to limited regulation by the Financial Conduct Authority. Integra Insurance Solutions Ltd is authorised and regulated by the Financial Conduct Authority.

0800 151 0121

+44 1274 700 880 from abroad

Lines are open 9am - 5pm Monday to Friday, excluding bank holidays.

Complaints Department
Integra Insurance Solutions Ltd
Currer House
Currer Street
Bradford, BD1 5BA
Telephone: 0800 074 8023

Legal & General

Legal & General Insurance Limited, authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England No: 00423930. Registered Office: 1 Coleman Street, London, EC2R 5AA.

0800 068 0275

If you would like to make a claim under the buildings or contents section of your policy call 0800 068 0275.

Legal & General Insurance
Home Claims Department
PO Box 1429
Birmingham, B5 4UT
Telephone: 0800 068 0275

Lloyds Bank General Insurance Limited

Lloyds Bank General Insurance Limited. Registered in England No: 204373. Registered Office: 25 Gresham Street, London  EC2V 7HN. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 015 8354

Lines are open 8am - 6pm Monday to Friday, 9am - 1pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

Customer Care
Lloyds Bank General Insurance Limited
Tredegar Park
Newport, NP10 8SB
Telephone: 0800 015 5591

PEN Underwriting

This insurance is underwritten by a consortium of the following leading insurers:-

Legal & General Insurance Limited
Legal & General Insurance Limited (Registered number: 00423930) is registered in England and Wales at One Coleman Street, London
EC2R 5AA.

ERGO Versicherung AG (UK Branch)
ERGO Versicherung AG (Registered number: BR016401) is registered in England and Wales at Plantation Place,
30 Fenchurch Street, London, EC3M 3AJ.

Both insurers are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. You can check these details with the Financial Conduct Authority either on their website at www.fca.org.uk or by calling them on
0800 111 6768. Legal & General Insurance Limited (Register number 202050) and ERGO Versicherung AG (Register number 602490).

Details of each insurer's proportionate liability will be provided upon request.

Several Liability
Please note that the liability of insurers is several and not joint and is limited solely to the extent of their individual proportions. The insurers are not responsible for the subscription of any co-subscribing insurer or any other insurer or coinsurer who for any reason does not satisfy all or part of its obligations. Details of each insurer's proportionate liability will be provided upon request.

0800 096 576
+44 1403 321 344 from abroad

Lines are open 9am - 5pm Monday to Friday. An emergency out of hours service for claims is available on the same telephone number.

Customer Care Line
Direct Group
Quay Point
Lakeside Boulevard
Doncaster, DN4 5BPL
Telephone: 0800 302 9774
Email: customer.relations@directgroup.co.uk

Prestige

Legal and General Insurance Limited. Registered in England under Company Registration Number 423930. Registered Office: One Coleman Street, London,
EC2R 5AA. Legal and General Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Administered by Prestige Underwriting Services Limited. Registered in Northern Ireland under Company Registration Number NI031853. Registered Office: 10 Governors Place, Carrickfergus, Northern Ireland, BT38 7BN. Prestige Underwriting Services Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 307105.

0800 434 6301

Lines are open 9am - 5pm Monday to Friday. An emergency out of hours service for notification of new claims is available on the same telephone number.

Complaints Department
Prestige Underwriting Services Limited
The Lanyon Building
10 North Derby Street
Belfast, BT15 3HL
Telephone: 0800 434 6301
Email: complaints@prestigeunderwriting.co.uk

Royal & Sun Alliance

Royal & Sun Alliance Insurance plc (No. 93792). Registered in England and Wales at St. Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

0800 027 1357
+44 1245 597 217 from abroad

Lines are open 8am - 6pm Monday to Friday, 9am - 1pm Saturday. An emergency out of hours service for claims is available on the same telephone number.

The Saga Claims Manager
RSA Insurance
P.O Box 21561
Stirling, FK7 1AA
Telephone: 0800 096 1110
Email: saga.claims@uk.rsagroup.com

URIS Group Limited -underwritten by UK General Insurance Ltd on behalf of Great Lakes Reinsurance (UK) SE and arranged by URIS Group Limited

UK General Insurance Ltd on behalf Great Lakes Reinsurance (UK) SE, and arranged by URIS Group Limited. Great Lakes Reinsurance (UK) SE is registered in England No. SE000083. Registered Office: Plantation Place, 30 Fenchurch Street, London EC3M 3AJ. Great Lakes Reinsurance (UK) SE is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Direct Group Limited and UK General Insurance Limited are authorised and regulated by the Financial Conduct Authority.

0800 302 9806

+44 330 102 6833 from abroad

Claims opening times are Monday - Friday 9am - 5pm. Outside of these hours we transfer calls to our out-of hours provider.

Customer Services Manager
Fortress Home Insurance
Unit 3
Lacy Way
Lowfields Business Park
Elland, HX5 9DB
Email: sagaclaims@directgroup.co.uk

If you have added Saga Home Emergency to your policy the insurer details are below.

Insurer details

Need to make a claim?

Complaints details

Inter Partner Assistance SA UK Branch (IPA) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA firm register number is 202664. You can check this on the Financial Services Register by visiting the website www.fca.org.uk/register.

0800 092 1426
+44 1737 334 269 from abroad

Customer Relations, Home Emergency,
Inter Partner Assistance SA,
The Quadrangle, 106-118 Station Road
Redhill,
Surrey, RH1 1PRUK
Telephone: 01737 815 913
Email: homeemergencycomplaints@axaassistance.co.uk

If you have added Legal Expenses with Personal Cyber Crime cover to your policy the insurer details are below.

Insurer details

Need to make a claim?

Complaints details

Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar) and AmTrust Europe Limited, Market Square House, St James's Street,

Nottingham, NG1 6FG, registered in England and Wales Company No. 1229676. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and has a UK branch address at: Enbrook Park, Sandgate, Folkestone, Kent,
CT20 3SE. AmTrust Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Reference Number 202189).

Personal Cybercrime Cover, Personal Identity Fraud and Social Media defamation:
Am Trust Europe Limited is the sole insurer.

Legal Expenses with Personal Cybercrime Cover is administered on behalf of the insurers by Arc Legal Assistance Ltd. Arc Legal Assistance Ltd is authorised and regulated by the Financial Conduct Authority. Saga Services Limited and Acromas Insurance Company Limited are both wholly owned subsidiaries of Saga plc.

Legal Expenses: 0800 141 3321 or
+44 1303 206 010 from abroad
Personal Cybercrime cover:
0800 014 6460

Arc Legal Assistance Ltd
PO Box 8921
Colchester, CO4 5YD
Telephone: 01206 615 000
Email: customerservice@arclegal.co.uk

If you have added Personal Belongings cover and/or Extended Garden Cover, these are underwritten by the insurer of your Saga Home Insurance policy.