About my order

This section provides helpful information on the ordering process, from explaining how much can be ordered to selling back your currency once you  have returned home.

How do I know that my order has been placed?

At the end of the order process you will receive a message confirming your order has been accepted together with an order reference number. If you have supplied an email address you will automatically receive a confirmation email as well, with the same order reference number. We recommend you note down your order reference number or, if you can, print off the confirmation email.

What should I do if I experience difficulties whilst placing my order?

Should you experience any difficulties when placing your order you can phone us on
0800 904 7236, our lines are open;

 Day  Opening Hours

 Monday - Friday

 8am - 10pm


 9am - 8pm

 Sunday and Bank Holidays*

 10am - 8pm

 *Bank Holiday exceptions are Christmas Day, Boxing Day and New Years Day, which are closed.

I haven't received my email confirmation, what should I do?

This should never happen as this is a totally automated service. However, in the unlikely event that you do not receive a confirmation by email, this may be an indication that your order has not been placed/processed and we strongly advise you call our customer service centre on 0800 904 7236

Why are the rates you quote different from some of those quoted in the media?

The rates reported in the media may be based on large commercial transactions and are not indicative of rates received by the public. Our objective is to provide rates competitive with other retail sources.

Can I cancel or amend my order once it's placed?

As the order is processed with payment authorisation from the credit or debit card issuer and we prepare the order within 1 working day and dispatch within 2 working days it is not possible to cancel or amend an order once it has been placed.

What currencies can I order?

Saga Travel Money provides an extensive range of currencies for many worldwide destinations. Visit our Saga Travel Money home page and click the drop down box on the right hand side to view a list of the currencies we currently offer. If you cannot find the currency you are after, please call us on 0800 904 7236.

Can I sell my foreign currency banknotes, foreign exchange or foreign currency travellers cheques back to Travelex?

Yes. Travelex will buy back any foreign currency banknotes or travellers cheques you have left over using the buyback rate applicable to that currency. The rate available will be that of the first working day after receipt. Please return your currency via registered mail to the below address and on receipt, we will credit the original credit or debit card used to make the purchase. Therefore, please include your name, address and reference number so that we can track your purchase order.

Travelex Ltd
Lower Ground Floor
9 Russell Square
London WC1B 5EG

Can I purchase a Cash Passport via this service?

We do not currently offer this service, however we consistently review our products and services to ensure we meet our customers' needs.


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About my order