We hope you never have cause to cancel your policy and we will always strive to resolve any concerns or issues you may have. However, if you want to cancel your landlord insurance, please call us on 0800 056 9102.
Cancellation - Before the policy has started
If you wish to cancel your policy after receiving your documents but before your policy has started, you will receive a full refund of the premium paid.
Cancellation - Within the first 14 days
If you wish to cancel your policy within the first 14 days of receiving your policy documents then you will either receive a full refund of your premium paid if your cover has not yet commenced, or the unused part of your premium based on the cover you have had if your cover has started.
Cancellation - After the first 14 days
If you wish to cancel your policy after the first 14 days of receiving your policy documents and your policy has commenced then you will receive a refund of the unused part of your premium based on the cover you have had. This is on the condition that there have been no claims made by you or against you during that time.
Please note that our arrangement fee is non-refundable.