If your bonded tour operator is hit by insolvency
Call them directly and if they can’t help, contact the Civil Aviation Authority who can detail your rights. Tour operators are usually protected under ABTA or ATOL schemes that provide compensation for anyone affected.
If you have booked your holiday independently and your accommodation provider becomes insolvent
If the accommodation provider becomes insolvent before you set off from the UK, Saga Travel Insurance will pay up to £10,000 for irrecoverable unused travel and accommodation costs. If you cancel your trip, we also cover other pre-paid charges such as airport parking, car hire and excursions. If you continue your trip despite the insolvency, Saga will pay up to £10,000 for reasonable, additional accommodation and transport costs up to the standard of your original booking.
If your accommodation provider becomes insolvent after you start your trip, with Saga Travel Insurance you’re covered for up to £10,000 reasonable, additional accommodation costs to the standard of your original booking. Alternatively, if you have to abandon your journey, your policy covers up to £10,000 for any irrecoverable unused travel, accommodation or other pre-paid costs as well as any additional travel and accommodation expenses to get you home.
If you have booked your holiday independently and your airline becomes insolvent
If your scheduled airline provider becomes insolvent before you set off from the UK, Saga Travel Insurance will pay up to £1,500 for irrecoverable flight costs and up to £10,000 for any irrecoverable unused accommodation costs. We will also pay for other pre-paid charges such as airport parking, car hire and excursions, should you decide to cancel your trip. If you wish to continue with your trip and re-book your flights with another provider, Saga will still cover you up to £1,500 for any irrecoverable costs from your original flights.
Please note: Saga will not pay for additional costs incurred in re-arranging your flights.
If you’re abroad when your flight provider becomes insolvent, Saga Travel Insurance will pay up to £1,500 for any additional pro-rata costs incurred in replacing that part of the flight. Or we’ll refund the cost of return flights to the UK, to a similar standard of that originally booked.