MEDICAL CLAIMS

Our first steps will always be to:

• Establish that you’re in a place of safety
• Determine the capability of the treating hospital
• Consider your immediate transfer home
• Make sure that the necessary medical fees are guaranteed.

We actively monitor the capabilities of medical facilities throughout the world and use this knowledge to determine whether you need to be transferred to a different facility. Once we are satisfied that you are getting the appropriate treatment, we will agree a treatment plan with your treating doctor and you.

If you cannot be discharged in time to continue your trip as planned, we will make arrangements to bring you home at the appropriate time.

What documents do I need to make a medical assistance claim on my travel insurance?

You’ll need to be able to evidence all parts of your claim. The documents you need to send us will depend on what you are claiming for but may include:

• Medical certificate(s)
• Death certificate
• Evidence of being admitted to hospital as an in-patient and your subsequent discharge
• Receipts to show any payment made to cover medical costs, for example to an emergency dentist or pharmacist
• Your Travel Insurance Certificate
• Receipt to show additional cattery or kennel costs.

Please do not send us any documents before we’ve asked for them.

When you send us documents, it is at your own expense and these costs are not able to be claimed back under your policy. We would suggest sending original documents recorded delivery.