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Three online scams targeting drivers

Carlton Boyce / 21 September 2017 ( 14 January 2019 )

Don't fall for these online scams targeting the tolls and charges drivers have to pay. Here are three scams and how to avoid them.

A woman on her laptop in a car trying to pay for a road coll or congestion charge and avoid being scammed

We’ve said it before and, sadly, we’re having to say it again: some of the biggest dangers motorists must confront are nothing to do with driving..

These scams targeting drivers are waiting online for conscientious drivers who boot up their computer or smart phone to pay a crossing toll or congestion charge - here's a few you can avoid by being vigilant.

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The Mersey Gateway toll scam website

The Mersey Gateway, a six-lane bridge spanning the river Mersey between Runcorn and Widnes, attracted the attention of scammers before it even been opened. Tolls for the new bridge are being collected by Merseyflow but the official operator is issued a warning that a fake website and telephone number have been set up to try and lure unwary motorists into handing over their personal details.

Anthony Alicastro, chief executive of Merseyflow, said the firm "Will take whatever action we can to shut them down," adding: "We'd hate anyone to fall victim to these criminals."

How to combat the con

Log on to the official website here.


Not a scam, but the nearby Silver Jubilee Bridge became a fee-paying toll bridge when the Mersey Gateway opened. The operators say this is necessary to prevent it becoming clogged with traffic as drivers divert over it to avoid having to pay the toll on the Mersey Gateway.

Little known speeding facts

The London Congestion Charge scam websites

 As the largest scheme of its type in the UK, it was inevitable that the London Congestion Charge would attract the attention of the scammers. The official Transport for London (TfL) website lists a number of different scams, all of which charge more than the official payment portal.

Here are just some of them:

• Some websites offer to act as a third-party agent to take payment for the Congestion Charge. They all charge more than the official rate of £11.50 a day, claiming that the excess is justified as an ‘admin fee’ – but some of them will take your money and run, leaving you both out-of-pocket and with a Penalty Charge Notice (PCN) for non-payment.

• Other websites will continue to take the daily payment, even for days you aren’t travelling within the Congestion Charge zone. Needless to say, getting a refund – or even cancelling the recurring payments – is likely to prove difficult.

• Other websites will process any fines you’ve incurred, and while some of them will actually do just that, even the semi-legitimate ones will charge you a processing fee, which the TfL site doesn’t…

• Premium rate telephone numbers are another avenue that the unscrupulous exploit to bleed you dry. The legitimate TFL telephone number is 0343 222 2222, and calls to it cost between 2p and 10p per minute from a landline if your service provider doesn’t include it in your free calls allowance, while a call from a mobile will usually cost between 10p and 40p per minute. Rates to third-party operators are likely to be considerably higher than this.

• Other scammers use out-and-out scare tactics, claiming that TfL doesn’t keep your data safe or use 3DSecure payment processing. Neither claim is true, and using the Transport for London website is completely safe and your information will be as secure there as anywhere.

How to combat the con

While acting as a third-party agent isn’t necessarily illegal, our advice, as ever, is to only use the official website and/or telephone number to pay the Congestion Charge or any penalty notices they may have incurred.

Websites that offer to make things easier for you rarely deliver on their promise and they will always charge you more than going through the official channels.

Informative, in-depth and in the know: get the latest news, interviews and reviews with Saga Magazine.

The Dartford Crossing scam email and websites

The email scam

A number of fake emails have been sent out to drivers that, at first glance, look legitimate. The emails claim that the attachment at the bottom is a receipt, which tempts the recipient to click on it to see what all the fuss is about. However, rather than showing a receipt, opening the attachment unleashes a hidden virus on the user’s computer.

This scam uses a technique called ‘spoofing’, a deceptively simple technique in which the scammer sets up a bogus website with a domain name that mimics that of the genuine company, in this case Dart Charge, the official payment service for the Dartford Crossing.

The email address used in the 2015 scam ended in “”, while the legitimate one ends in “”. While the differences are obvious when you know what to look for, they’re similar enough to look genuine to the casual observer.

How to combat it

The way to combat this scam is to do your own independent research (as the saying goes: Google is your friend!) and then click through to the official, legitimate website from there. But even that isn't as easy as it seems - some scammers and criminals are so adept at optimising their websites that their spoof ones will sometimes appear higher up on the search results than the genuine ones...

How to spot a fake email

The website scam

Just like the London Congestion Charge, The Dartford Crossing also from the same kind of websites that offer to act as a third-party agent to take payment. Again, they all charge more than the official rate, claiming an ‘admin fee’ – but as before,  some of them will take your money and run, again leaving you both out-of-pocket and with a Penalty Charge Notice (PCN) for non-payment.

A Saga reader says...

'At the end of November 2018 I was travelling on the M 25 over the Dartford Bridge and returning the next day. So I went online the night before and thought I had paid for a return journey at a cost of £12. My Tesco MasterCard shows a payment of £12 to “DartfordCrossingCharge Bristol 000“. I have now had to pay £70 fine plus the correct charge of £5 because the official site did not get my money. There must be so many people being tricked by this false website , sowhy can it not be taken down? The Dart Crossing company isn’t interested. Perhaps because they are also making money from the scam every time someone like me makes a mistake?' Brenda, via email

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The opinions expressed are those of the author and are not held by Saga unless specifically stated. The material is for general information only and does not constitute investment, tax, legal, medical or other form of advice. You should not rely on this information to make (or refrain from making) any decisions. Always obtain independent, professional advice for your own particular situation.