Five tips to help you get the best broadband deal

18 December 2014 ( 06 July 2017 )

Five tips to help you choose the best broadband deal for your needs.



Finding the best broadband deal can save you money  - especially if you have been with the same provider and on the same deal for many years now.

You can free up some cash by checking if you can get a better broadband package.

And to help you on your way, here are five essential tips to guide you to the best broadband deals:

1. Shop around for broadband deals

Many households buy their broadband from their telephone provider. But all sorts of other brands, such as TV providers as well as standalone companies, offer broadband. As a result, the market is very competitive, and there are plenty of deals to be had for new customers and those looking for a new contract, so do some research online to see what's out there. 

Have you considered switching your broadband provider to save money? It could be a lot easier than you think with Saga's free broadband switching service. Get the best deals from Sky, Virgin, TalkTalk and more - find out more today...

2. Check the costs of different packages when you choose a broadband deal

Broadband can be sold on its own or as part of a package with telephone or TV, or both. That means offers can start to look complicated, and you’ll need to take your time to find what’s best for you.

Don’t automatically pick the cheapest. Some offers include a rock bottom price for the first three months of a contract, for example, after which the price can rocket.

Are you missing out on these great bargains? 

3. Check your area's broadband speed when you choose a broadband deal

Bear in mind that the speed of broadband varies between the deal you choose, as well as where you live. Those who live in rural areas usually have slower internet than those in urban areas.

Broadband speed is also dependent on how far you are from your local telephone exchange, and how many other people in your area are using it at the same time as you.

You can improve speed by keeping the router near the phone socket and while the router isn’t the height of interior design, having it in a cupboard could slow things down.

Does the Wi-Fi router you choose matter? 

4. Watch out for hidden charges in your broadband deal

Aside from the cost of the service and line rental, broadband providers often add other charges that can catch you out.

Paper billing is necessary for those who like to keep a record of their expenditure. Some providers still charge customers for receipt of a paper bill, warns broadbandchoices.co.uk

Ditch the paper notifications and you will be doing your bit for the environment and saving money. There are more penalties for those who prefer to deal with paper.

Paying by cheque rather than direct debit could result in an extra processing fee. Switching to direct debit could save you a fair chunk, too.

Five Direct Debit myths busted 

5. Look for good customer service from your broadband deal

When things go wrong, it’s imperative to have a provider with decent customer service that can put things right quickly to sort your query or get you back online – fast.

Happily, this seems to be something broadband providers really are working on, as communications watchdog Ofcom revealed that overall complaints made about broadband providers dropped in 2016.

Sky Broadband and Virgin Media fared well, remaining well within the limits of the industry average, whereas BT and Plusnet fared less well, with more complaints recorded.

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The opinions expressed are those of the author and are not held by Saga unless specifically stated.

The material is for general information only and does not constitute investment, tax, legal, medical or other form of advice. You should not rely on this information to make (or refrain from making) any decisions. Always obtain independent, professional advice for your own particular situation.