Saga Platinum credit card
Useful information and telephone numbers for customers using the Saga Platinum credit card, provided by Allied Irish Banks, p.l.c.
Saga Platinum credit card announcement
All Saga Platinum credit card holders should have received a letter letting them know that the card will be closing on 28th March 2019. If you are a card holder and have not received a letter, or if you have any questions concerning the closure of the Saga Platinum credit card, please contact Allied Irish Bank on 0345 646 0025†(+44 345 646 0025 if you are abroad) any time between 9am and 5pm, Monday to Saturday.
Lost or Stolen Cards
Has your card been lost or stolen in the UK?
†Call charges may vary, please refer to your service provider.
Terms and conditions
To view the terms and conditions, please click here.
With the Saga Platinum credit card you will have peace of mind when shopping online.
Verified by Visa
Verified by Visa protects your credit card against unauthorised use when you shop online at participating retailers.
Your card will automatically be enrolled to use Verified by Visa.
All you need to do is ensure that you and any authorised users have valid mobile phone numbers registered with us because we may send a one-time passcode by text message to your mobile phone to complete online transactions. You may not be able to proceed with your online transactions if you do not have a mobile phone or have not registered your mobile phone number with us. If this is the case you will be prompted to ring our customer services department.
If you experience difficulty using the service or you require further information, please see our Terms of Service and FAQs below or contact our customer services department on 0345 603 5468†.
†Call charges may vary, please refer to your service provider.
Saga Platinum credit card Verified by Visa Terms of Service
Fraud text alerts
Frequently Asked Questions for Fraud Text Alerts for Saga customers. Click to open.
Q: What are Fraud Text Alerts for my Saga Platinum credit card?
A: To help prevent fraud on your card.
Q: Why would you send me a Fraud Text Alert?
A: We would text you if we are suspicious about how your card is being used, for example, if it is being used:
- outside your normal purchasing patterns,
- in another country, perhaps for the first time,
- at unusual times, and
- in a pattern that matches known fraud trends.
Q: How will I know the text is from Saga Platinum Credit Card Services?
A: The text will come from +447537414532. This is a number for texting only and it won’t answer if you ring it. We will identify ourselves straight away as ‘Saga Platinum Card’. We will not ask you for account numbers or PIN numbers. We will ask you to confirm whether or not you made a transaction with a simple ‘Y’ or ‘N’ reply. If you are not happy to answer the text, you can call the number on the back of the card.
Q: What will the text say?
A: Here is a sample of the text we may send you. It will not identify you or your card:
Saga Platinum Card: Please confirm spend with card ending 1234. DD/MM/YY GBP 000000000 at Amazon Digital. If this is yours, reply ‘Y’, if not reply ‘N’.
Q: What happens then?
A: If you reply ‘Y’, we will send you this message:
Saga Platinum Card: Thank you for confirming spend of GBP 000000000 at Amazon Digital. It’s OK to continue using your card.
A: If you reply ‘N’ we will send you this message:
Saga Platinum Card: Thank you for your reply. We have placed a hold on your card and it cannot be used. Our Fraud Team will contact you shortly.
If you reply ‘N’, we will place a hold on the card and get in touch with you to tell you your options.
Q: What happens if I don’t reply to a text?
A: If you do not respond within four hours of receiving the original text we will send another message:Saga Platinum Card: We are unable to confirm spend on your card. We have placed a hold on your card. Please call us on the number on the back of your card.
Q: What happens if I reply with something other than ‘Y’ or ‘N’?
A: ‘Yes’ ‘Yep’ ‘Ye’ ‘Yeah’ will be treated as ‘Y'.
‘Nope’ ‘Na’ will be treated as ‘N’.
For any other reply (for example ‘I don’t know’) within four hours, we will send another text:
Saga Platinum Card: Your response is unclear. Please reply “Y” if genuine, “N” if you didn’t spend GBP 000000000 at Amazon Digital.
If you respond again with an unclear response within four hours, we will send a further text:
Saga Platinum Card: We are unable to confirm spend on your card. We have placed a hold on your card. Please call us on the number on the back of your card.
Q: What happens if I reply four hours after you first sent me a text?
A: At that point we may call you, but in any case we will send you this response:
Saga Platinum Card: If you have not spoken to us already please call us on the number on the back of your card as soon as possible.
Q: When will you send me texts?
A: We send texts as soon as we suspect activity on your card that is outside normal patterns. This may be at any time of the day on any day of the year.
Q: Do I have to register for text alerts?
A: No, if we have a mobile phone number for you, we will send you a text automatically whenever necessary.
Q: Will I automatically be sent these fraud text alerts?
A: Texts to alert you to possible fraud are an addition to our existing fraud detection programme. If we have a mobile phone number for you, we may text you.
Q: Can I call the number that texts me?
A: The number that texts you will not answer if called. We send the text automatically when we notice something on your account that is outside your normal pattern. If you have any queries about the text you can call the number on the back of your card.
Q: Is there a cost for text alerts?
A: Receiving a text from us will cost you whatever your mobile phone operator charges you for receiving a text.
Q: Will it cost me to reply to Saga Platinum Credit Card Services?
A: To reply to us will cost you whatever your mobile phone operator charges you for sending a text.
Q: How can I check what number Saga Platinum Credit Card Services have on file in order to text me?
A: Call the number on the back of your credit card we will be able to confirm the mobile number we have for you.
Q: Will you email me for a fraud alert?
A: No. We won't email you as texting, or in some cases calling you, is more immediate.
Q: What happens if I don’t have a mobile phone or my phone doesn’t receive texts?
A: If we can’t reach you by text to ask you to confirm a card transaction, we will try to call you. If we are unable to make contact with you we will place a hold on your card and send you a letter and wait for you to call us.
Representative Example: If you had a credit limit on your card of £1,200, you used your full limit to make a single card purchase immediately after receiving your card and you repaid in equal monthly payments over 12 months at an interest rate of 11.29% variable, (Representative 11.9% APR variable), the total amount you will pay back is £1,273.40.
APR stands for Annual Percentage Rate.
Who is the provider?
The Saga Platinum credit card and Saga Platinum online service are provided by Allied Irish Banks, p.l.c. Registered Office: Bankcentre, Ballsbridge, Dublin 4, Republic of Ireland. Registered in the Republic of Ireland: Registered No. 24173.
Saga Personal Finance is a registered trading name of Saga Personal Finance Limited (SPF), which is authorised and regulated by the Financial Conduct Authority. SPF is registered in England and Wales (Company No. 3023493). Registered office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE.
Saga Personal Finance is a credit broker, not a lender.