About customer benefits

What are the benefits I have access to?

Customers can take advantage of a range of benefits including exclusive offers from Saga Holidays, Cruises and Insurance, carefully chosen offers from our partners, entertaining and informative articles, videos and advice, prize draws, and more.

How do I take advantage of my benefits?

If you're an existing Saga customer you'll need to create an online MySaga account, or sign in if you have one already, so that we can verify your details. Once your account is created, we'll send you a welcome email to get you started.

How long do I have access to my benefits?

You have access for as long as you remain a Saga customer, as detailed below:

• For a travel booking, this will be up to three years from the date of the booking.
• For insurance, you will be eligible for as long as you remain insured with us.
• For Saga Money products, you will be eligible for as long as you have the product with us, subject to certain conditions, such as maintaining a balance for bank accounts.
• For Saga Magazine, eligibility lasts as long as you have an active subscription.

I’ve created my MySaga account but haven't yet received my welcome email, can you resend it?

You should receive a welcome email within a couple of hours, however please allow 24 hours before calling if it doesn't arrive. Please also check your junk/spam mail folder in case it has been filtered by your email provider. If, after this time, you have still not received it, please call us on 0800 092 3903 and we will resend the email.

I have accidentally deleted my welcome email; can you resend it?

If you can't retrieve the email from your deleted items, please call us on 0800 092 3903 and we'll get this sorted for you.

I've booked tickets for an event through Saga, when will I receive them?

Any tickets for events booked through Saga will be sent directly from the Saga partner offering the tickets. When you book, you should receive an email with information about expected delivery, or a link to print tickets directly in some instances. Your booking confirmation should also have details about how to make contact about your order.

I bought an item on offer, when will I receive it?

Items bought through the customer benefits section of the Saga website, or on the Saga app, are fulfilled by Saga partners. When you make a purchase, you are directed by one of our partners to complete your transaction, and you should receive an order confirmation directly from them. Please check your email for your order details, as this should have information about delivery and/or contact information to get in touch if you don't receive it in the estimated time.

How often are events and offers updated?

We add new events and offers on a regular basis. Some may be valid for a limited time and on a 'when it's gone, it's gone' basis. Please check the Saga website for new offers and valid to and from information.

If you have opted to receive updates via email, we will update you when there are new offers available.

Can I buy tickets for someone else?

There will be events where you can buy additional tickets to take guests. However, some are exclusively for Saga customers, so please check the individual event offer conditions before you buy.

Also, tickets can only be sent to the address we have registered for you, so if you do plan to buy tickets for someone else, please be sure you will be able to get the tickets to them in time, we would hate for anyone to miss out.

Your customer benefits are brought to you by Saga Membership Limited, a company registered in England and Wales under company number 00773343 with a registered office at Enbrook Park, Sandgate, Folkestone, Kent, CT20 3SE. Our VAT number is 22400/08956.