About Possibilities

What are the benefits of membership?

Possibilities is our exclusive membership programme for Saga customers. Benefits include VIP experiences, ticket ballots, discounts on tickets and events, and great offers from carefully selected partners.

How do I become a member?

You can join Possibilities on this website – it's quick and easy. If you're an existing Saga customer you'll need to create an online account, or sign in if you have one already, so that we can verify you're eligible. You'll just need to complete a few details so that we can confirm your membership. You can check if you are eligible here. If you do not currently hold an eligible product with us, you can purchase membership here. As soon as you have joined, we'll send you a welcome email and some tempting offers to get you started.

What happens when I join Possibilities?

If you hold a product with Saga and have recently joined Possibilities, or you have recently, purchased a membership to Possibilities, whether online, or by phone, we perform a quick check to match your details to products you have bought, or booked to verify that you are eligible. As soon as this is complete, we'll send your Welcome Pack via email. Emails should be received within a couple of hours.

And that's it, you can start enjoying the benefits of membership. Your Welcome Pack will include some introductory offers and treats to get you started. You can find details of all the latest offers, events and exclusive content on this website.

How long does membership last?

Possibilities membership lasts for as long as you remain eligible, dependent on which product you purchased:

• For a travel booking, this will be up to three years from the date of the booking.
• For insurance, you will be eligible for as long as you remain insured with us.
• For Saga Money products, you will be eligible for as long as you have the product with us, subject to certain conditions, such as maintaining a balance for bank accounts.
• For Saga Magazine, eligibility lasts as long as you have an active subscription.
• For those who purchased a membership to Saga Possibilities, eligibility lasts for the term specified from the date of purchase, or until the membership is cancelled.

I have joined but haven't yet received my welcome pack, can you resend it?

If you joined online and your welcome pack is being sent by email, you should receive it within a couple of hours, however please allow 24 hours before calling if it doesn't arrive. Please also check your junk/spam mail folder in case it has been filtered by your email provider. If, after this time, you have still not received it, please call us on 0800 092 3903 and we will resend the email.

I have accidentally deleted my welcome pack email; can you resend it?

If you can't retrieve the email from your deleted items, please call us on 0800 092 3903 and we'll get this sorted for you.

How long are the vouchers in my welcome pack valid for?

Each voucher in your welcome pack will have its own expiry date, this has been provided by the Saga partner providing the offer. Please read each voucher for full terms, conditions and expiry dates of the offer.

Do I have to be a member to buy tickets or redeem offers on this website?

Yes, Possibilities is an exclusive membership programme, and the offers available on this website are for members only. If you would like to join, you can check your eligibility or join online.

I've booked tickets for an event through Possibilities, when will I receive them?

Any tickets for events booked through Possibilities will be sent directly from the Saga partner offering the tickets. When you book, you should receive an email with information about expected delivery, or a link to print tickets directly in some instances. Your booking confirmation should also have details about how to make contact about your order.

I bought an item on offer, when will I receive it?

Items bought through the offers section of the Possibilities website, are fulfilled by Saga partners. When you buy through your membership, you are directed to one of our partners to complete your purchase, and you should receive an order confirmation directly from them. Please check your email for your order details, as this should have information about delivery and/or contact information to get in touch if you don't receive it in the estimated time.

How often are events and offers updated?

We add new events and offers on a regular basis. Some may be valid for a limited time and on a 'when it's gone, it's gone' basis. Please check the Saga website for new offers and valid to and from information.

If you have opted to receive marketing communications from Possibilities, we will update you when there are new offers available.

Can I buy tickets for someone else?

There will be events where you can buy additional tickets to take guests. However, some are exclusively for Possibilities members, so please check the individual event offer conditions before you buy.

Also, tickets can only be sent to the address we have registered for you, so if you do plan to buy tickets for someone else, please be sure you will be able to get the tickets to them in time, we would hate for anyone to miss out.

I’m not interested in the offers and vouchers in my welcome pack. Can I give them to a friend or family member instead?

It's a shame there isn't something to take your fancy in your welcome pack and we would hate for them to go to waste. However, the terms and conditions of each voucher are provided by the Saga partner that is providing the offer, so you would need to check the individual voucher or offer terms to see if they can be redeemed by someone else.

Possibilities is a trading name of Saga Membership Ltd which is an introducer appointed representative of both Saga Services Limited and Saga Personal Finance Limited. Both Saga Services Limited (311557) and Saga Personal Finance Limited (178922) are authorised and regulated by the Financial Conduct Authority.